Ken Parson

• 
  www.kenparson.ca/About%20Us.html - [Cached Version]
  Published on: 6/29/2009    Last Visited: 6/29/2009  

  Established in 2001, by founder and president Ken Parson, , Service Management International is an advisory, consultancy company that focuses solely on assisting organizations retain customers, build market share, and improve the performance of the entire work force, so they develop a culture of delivering extraordinary on-brand customer experiences.

• 
  www.kenparson.ca/Bio.html - [Cached Version]
  Last Visited: 6/29/2009  

  Ken Parson President and Founder
  
  Ken is one of Canada's leading authorities on the psychology of Customer Experience Management and focuses solely on helping companies use the power of the customer experience to retain customers, build their market share, and improve the performance of the entire work force, so they develop a culture of delivering extraordinary customer experiences. Ken's client base ranges from the financial services sector in Western Canada, to the manufacturing, wholesale, and retail services industries. All benefiting from his "ON-Brand Service Experience" audits and customized mystery shopper programs. Ken is a customer service professional with many years of experience in developing, writing and teaching customer service courses. Over the years, he has written and taught numerous customer service courses at Douglas College, Continuing Professional Education, Faculty of Commerce & Business Development. Ken is the founding principal and chairman of The Service Managers Group which is a peer mentoring group established to support, help, and educate those who are responsible for delivering their customers' buying experience. Through his Service Management Newsletter, a monthly print publication, Ken has written over 300 customer service articles dealing with such topics as how to improve an organization's customer experience, issues relating to customer relationship management, how to enhance and manage the customer's overall experience, and articles and training exercises to help organizations educate and train their employees on how to package and deliver their unique on-brand service strategies. Ken is also the author of:

• 
  www.kenparson.ca/Speaking.html - [Cached Version]
  Published on: 6/29/2009    Last Visited: 6/29/2009  

  Service Management's founder, Ken Parson, speaks on topics that highlight the importance of providing excellent, memorable customer experiences.

• 
  www.kenparson.ca/bulletin.html - [Cached Version]
  Published on: 5/25/2007    Last Visited: 5/25/2007  

  Ken ParsonPhone: (604) 290-2285 E-mail: ken@kenparson.ca
  
  Ken Parson

• 
  www.buildcashprofits.com/consulting/managementtrainingc - [Cached Version]
  Published on: 2/10/2008    Last Visited: 2/10/2008  

  ... Service Consultant Ken Parson is management consultant specializing in customer service.He provides seminars to companies with a need for customer service training. http://www.kenparson.ca/ M/A-COM ... http://www.asism.com.au/w ... nagement-training.htm

• 
  Marketing Consultant Resource 35 - [Cached Version]
  Published on: 7/17/2004    Last Visited: 8/9/2005  

  Consultant Management Parson - Ken Parson is management consultant specializing in customer service.He provides seminars to companies with a business.

• 
  PROFITguide.com | How To | How To: Complaints = cash - [Cached Version]
  Published on: 2/14/2006    Last Visited: 2/14/2006  

  "When customers come in or call in with complaints, they're usually emotional," says Ken Parson, president of Service Management International in Vancouver.Deal with those emotions before the actual problem by empathizing."Say something like 'If that happened to me, I'd be angry, too' or 'I understand what you're saying'," advises Parson.

• 
  PROFITguide.com | Sales Marketing | Deliver great... - [Cached Version]
  Published on: 11/2/2005    Last Visited: 11/2/2005  

  "This sets an example for the employees," says Ken Parson, president of Service Management International in North Vancouver.
  
  Be accessible
  
  Great customer-service organizations make it easy for customers to buy a product or get help.A quick test: "Phone up your own company to see how long it takes to reach someone," suggests Parson.

• 
  Service Management International - Ken Parson:... - [Cached Version]
  Published on: 5/25/2007    Last Visited: 5/25/2007  

  Service Management International - Ken ParsonService MANAGEMENT
  ...
  Ken Parson, President, Service Management
  
  Would you like to improve your reputation for giving great customer service and benefit by selling more to existing customers and clients?
  
  Service Management International- Ken ParsonKen Parson
  ...
  Ken Parson

• 
  Service Management International - Management... - [Cached Version]
  Published on: 5/25/2007    Last Visited: 5/25/2007  

  Service Management International - Ken ParsonService MANAGEMENT
  ...
  Ken Parson Phone: (604) 290-2285 E-mail: ken@kenparson.ca
  ...
  Ken Parson

Page:  1 2