New York body shop association supporting bills aimed... -
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Published on: 4/17/2006
Last Visited: 4/17/2006
,Ninety-five percent of the business model is that glass work is done through the networks, arranged by the various insurance companies offering coverage in the state, according to Scott E. Owens, president of Excel Auto Glass Corp. in Lake Katrine.
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,When you call your insurance company with a glass claim they give you an 800 number that's really the number of a national glass provider-and they answer with the name of the insurance company, that carries the consumer's policy, Owens continues.
,If you can get the customer to come to your shop, we have to call the insurance company, and complete the transaction through an approved glass provider. ,They fax you an authorization-to- bill, that can contain limits on the permitted payment amount. ,The authorization-to-bill address is a large glass company,, he adds.
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,The bills have good support and sponsorship,, yet Kizenberger and Owens would like to see shop owners press for passage by contacting their statehouse representatives.
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,It will not be the golden bullet to fix our problems in New York, but it's a start,, says Owens.If writing a letter, ,You have to have your zip code on it so the legislator knows you're a constituent,, he advises.
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,Having someone come out (in a mobile unit) and put in a windshield in your driveway when it's 20 degrees out is not really safe,, says Owens.He goes on to contend that some of the insurers' listed glass vendors ,will send out one of their own trucks after (the vehicle's owner) has already selected an independent shop, to do the work.
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Meanwhile, Owens has been spending $60,000 a year to buy advertising on 12 radio stations throughout the Hudson River Valley. ,I do a lot of public education marketing,, he says. ,It's benefiting a lot of shops because it's making consumers aware that they have a choice, if they hold firm in their desire to patronize a preferred repairer.
,I have been attempting to rally support and have traveled from Long Island to Buffalo talking to glass shop owners,, Owens reports, adding that he also lobbies at collision and mechanical facilities. ,Many of the shops are afraid of the networks or the insurance companies blacklisting them.