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Published on: 10/4/2008
Last Visited: 10/4/2008
- John S. Oakland
"Oakland on the New Quality Management" shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality.The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM.Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model.Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.This strategy has been tested amongst practitioners at a series of conferences.Written by John Oakland, the best-selling author of "Total Quality Management", in his usual down-to-earth practical style, this book is suitable for MBA students as well as practising managers.
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Pocket Guide to TQMPocket Guide to TQM (a Mini Pictorial Guide) - John Oakland & Peter Morris
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Professor John Oakland is undoubtedly the British guru of quality management.Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations.He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre.Also published by Butterworth-Heinemann are John Oakland's bestselling "Total Quality Management" (now in its second edition) and "Cases in Total Quality Management".
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- John S. Oakland
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- John S. Oakland
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- John S. Oakland & Martin Marosszeky
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- John S. Oakland & Leslie J. Porter