General Fasteners wraps up customer service with LANSA -
[Cached Version]
Published on: 5/1/2006
Last Visited: 9/22/2008
Jim O'Reilly, president of General Fasteners, says "With LANSA Commerce Edition we rolled the eCatalogue site out to the first users in the fifth week.
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O'Reilly explains, "We have a sales force of over 60 people visiting the purchasing officers of companies throughout the west.
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"When we learned that we could use Visual LANSA to develop both Web and Windows solutions, we were really interested and decided to try it out," says O'Reilly.
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"We were able to get a first cut of the eCatalogue site up and running in three weeks," says O'Reilly.
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O'Reilly continues, "After one week of mentoring, we were able to support and enhance the eCatalogue ourselves.
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O'Reilly continues, "At the moment we are adding 10 new customers each day, which we can handle easily.
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O'Reilly says, "We get more quotes out and of a higher professional level than we ever could before.
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And we find LANSA far more productive than COBOL, even though we have been using LANSA for only one year and COBOL for more than 15" says O'Reilly.
"The most important lesson we have learned is to invest in LANSA training to get your head around the proper way of development," concludes O'Reilly.