John Ness

"We have a report that alerts our staff to patients whose medication history is missing key elements such as an aspirin, beta-blocker, or angiotensin converting enzyme (ACE) inhibitor for those admitted with an AMI or CHF, or the pneumococcal vaccine for those who are eligible," said John Ness, Pharm.D., BCPS, director of pharmacy for the Upper Chesapeake Medical Center.

"The pharmacist can print this document daily, review the medication record, then talk with patients and provide them with educational material," Ness said.
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Ness and Rhodes both agree that successful performance improvement requires a team effort.
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"We work as a team, one made up of the doctors, nurses, pharmacists, and information systems and data collection people, to improve medication therapy management," Ness said.