www.directresponse.org/fraudpanel.htm -
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Published on: 9/16/2001
Last Visited: 10/27/2002
Bob Nadeau Group Manager, Paymentech. Moderator:
Bob Nadeau is Paymentech's Group Manager for Product Development and Card Association Relations.He is responsible for Paymentech's overall relationships with all card organizations and the company's interpretation and compliance with industry rules and regulations.Also, the company's card-not-present product management functions report to Mr. Nadeau including those for authorization and settlement systems; domestic and international processing services; accounting, reporting and merchant set-up systems and services; chargeback imaging; private label processing; fraud and web-service products including Paymentech's Gateway and Virtual Terminal.
Bob has 12 years of experience with Paymentech hallmarked by significant contributions and ongoing participation in the company's operational, project and product management infrastructure.
In the payments industry, Bob Nadeau's participation includes MasterCard's Processor Working Group and System Enhancement Strategy Advisory Group.He has most recently been appointed to the MasterCard International Security Committee.He is also a member of the Visa Acquirer's Council and the Visa Card Operations and Risk Advisory Group.
Panelists:
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During this session, Bob will lead a panel of industry experts in a discussion of the key aspects of fraud impacting merchants operating in the non-face-to-face environment.The goal of the session is to provide participants with a clear understanding of the following:
Define Chargebacks
A reversal of a sale initiated by Cardholders through Card Issuers A reversal of a sale initiated by the Card Issuer