Fort Frances Times Online -- Daily News from Fort... -
[Cached Version]
Published on: 5/17/2005
Last Visited: 5/18/2005
There were 74 businesses from across the district that participated in the program this year, RRFDC office manager Cindy Milette said this morning, adding only the top 10 would be named tomorrow.
"It went really well this year," she noted, pointing out 18 of the 74 businesses were from the west end of the district.
The call for participants in the program went out last fall, at which time businesses either volunteered to get involved or were chosen by someone to do so.
The RRFDC then contacted the participants, verified their participation, and told them they would be "mystery shopped" three times over the winter and spring.
Between February and April, three different "mystery shoppers" went to the 74 businesses one time each and scored the customer service they received using a point system, said Milette.