Andrew McBride

Andrew McBride Claims Director, QBE Andrew has 20 years insurance experience, principally focused on claims. He began his career with Guardian Royal Exchange, continuing with AXA in a number of senior claims roles, until he left to join AON in 2002. He joined QBE in 2005 and is the Claims Director of QBE European Operations.

Andrew McBride
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Andrew McBrideClaims Director, QBEAndrew has 20 years insurance experience, principally focused on claims.He began his insurance career with Guardian Royal Exchange, continuing with AXA in a number of senior claims roles until he left to join Aon in 2002.He joined QBE in 2005 and is claims director of QBE European Operations.

Andrew McBrideClaims Directortel: +44 (0)20 7105 4050 email: amcbride@qbe-europe.com

"If anything, in the past we have probably been guilty of trying to get a technically correct answer rather than understanding that the claims handler is the customer's sole point of contact with the insurer," added Andrew McBride, claims director at QBE.
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Mr McBride added that this is particularly important in commercial claims: "A commercial customer does not just have one claim every few years, they have quite a number.
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Mr McBride explained: "We don't use scripting for anyone who is in contact with a customer because it is a pretty painful experience."
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Mr McBride said: "Across the industry my perception would be that some insurers are actually investing in their claims departments because they see them as their shop window.
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Mr McBride supported this: "I have seen a lot of environments operate very successfully in a competitive context.
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But Mr McBride doubted the insurance market would achieve this: "Claims management is extremely complex, there are a lot of moving parts in there and it is different for each product line and for each sub-product and for each set of customers within that.

Andrew McBride, claims director at QBE Europe said: "We conducted a thorough and lengthy evaluation of COA over 12 months, and the benefits proved to be significant.

Andrew McBride, Claims Director, European Operations, QBE

Andrew McBride Claims Director, European Operations, QBE

Andrew McBrideClaims Directortel +44 (0)20 7105 4050