Mr. Brian J. Manning

Brian J. ManningDirector - Global Infrastructure Services, CSC India

"The Indian operations are seamlessly aligned with the rest of CSC's operations in offering remote infrastructure management services and the performance is very satisfactory," Brian Manning, director of global infrastructure services (GIS) at CSC, said during his maiden visit to the CSC centre here on Wednesday.

He is responsible for developing and implementing a programme to ensure that CSC maintains and improves its competitive position by drawing on CSC's global capabilities.

The company has three key operations in India - financial services group, global transformation services and GIS.It employs over 1,800 experienced professionals in its three centres in Hyderabad, Noida and Indore.

Interacting with media persons, Manning said that the Indian operations had attained the infrastructure integration and architecture capabilities.The Indian operations would continue to grow in line with the CSC strategy of offering increasingly cost-effective solutions.

Stating that CSC had witnessed 20 per cent growth last year, he hoped that the growth would be sustained during the current year too.

CSC had an edge over competitors in that its process-intensive end-to-end IT infrastructure management services with a global presence in three dozen countries was a favourite with the clients in all key verticals like financial services, healthcare, chemicals etc.

With the spending on IT continuing to grow, CSC has scaled up its operations to adapt to third generation network technologies and address inter-operability and internet protocol (IP) issues, he said.

"CSC is fully geared up to bring about integration of mobile computing devices, cellular networks, telecom and cellular networks as part of its remote infrastructure management services," he said.

On whether CSC was looking at the markets in developing countries, he said that at present the focus was on the developed nations and it would take sometime to shift the focus to the Asia-Pacific region.

Speaking to eFE here on Wednesday, CSC Global Infrastructure Services (GIS) global services director, Brian J Manning said Indian centres can now directly interact or take up projects of CSC's worldwide clients.In addition, the Indian DCs will be entrusted with entire development, maintenance and implementation apart from support services and infrastructure management services, he added.

"India will be a major sourcing hub for CSC and has been placed as one of the strategic centres for its worldwide growth in future," Mr Manning said, adding that India not only is economically viable but has enough skill-sets to meet customers' demands across the globe.

Mr Manning was in Hyderabad to review DCs in India.

"On infrastructure service, CSC plans to move some of other regions' major job works to India and also enable Indian centres to directly deal with customers across the globe for all services," he said.

In view of the 9/11 incident, security aspects and complicated enterprise solutions, infrastructure management services is one of the major focus areas among big companies in the world.

"With a multi-billion potential, this market segment is growing at 20 per cent annually," Mr Manning pointed out.

In fact, India is the largest growth area of CSC's operations.

All of CSC's technologies and services in the GIS side like desk top, mainframe services, Linux, Unix and Windows-based server jobs will be developed in Indian centres.

"We plan to add 500 people in the GIS side in India to take it to a total of 1,000 people in the shortest possible time," Mr Manning said.

Earlier, addressing the press conference, he said the company's resources in India will partner with global CSC resources to deliver seamless and integrated global infrastructure solutions to clients.As an early participant and worldwide leader in remote infrastructure management services, the CSC team in India continues to grow and develop integration and architecture capabilities."Our Indian employees will participate with the global team in three dozen countries," he added.

The company's integrated global approach provides cost-effective solutions by leveraging skills, processes and technology, better levels of service with a flexible yet robust delivery model and better account servicing through the account management model, Mr Manning said.The total manpower in India (in the three centres in Hyderabad, Noida and Jaipur) will go up to 3,000 against 1,800 now by March 2005, he added.

Brian Manning, CSC India