www.pe.com/localnews/inland/stories/PE_News_Local_R_dia -
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Published on: 2/13/2008
Last Visited: 2/13/2008
"More and more calls are from families with children looking for shelter because they've lost or are about to lose their home," said Gary Madden, director of San Bernardino's 211 service that operates through the Inland Empire United Way in Rancho Cucamonga."About 60 percent of callers are in serious financial difficulties."
A staff report in June indicated that about 40 percent of their calls were from the 10 zip codes with the highest foreclosure rates in San Bernardino County -- led by San Bernardino, Victorville, Fontana and Ontario, respectively, he said.
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Callers to the San Bernardino office are connected to one of Madden's 16 staff members.
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Madden said they responded to 130,000 calls in five days.
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Since its debut in September 2006, Madden said, San Bernardino's 211 center has handled more than 100,000 referrals and is logging 1,300 calls per week now.
"We're seeing the strain of more and more families looking for ways not to be thrown out of their homes," he said.Several human resource staffers from big companies have called seeking help for employees living in their cars.
The goal is help the caller within three to six minutes, Madden said.Because most callers are anonymous, he and Salvador-Sheets say they follow up with a willing 5 percent.