Felcom Data Services Inc. -
[Cached Version]
Published on: 7/3/2009
Last Visited: 7/3/2009
Dennis E. MacPherson | Executive Vice President & C.O.O
Mr. MacPherson has 12 years experience in investment fund operations.
He began his career with TD Bank Financial Group in 1995 supporting Greenline Investor Services (now TD Waterhouse Canada).
After the TD acquisition of the third-party investment fund transfer agency business from Stardata (now CGI), he was requested in June 2000 to lead the business as Manager, Shareholder Services.
In this role, he was responsible for all day-to-day operations of the transfer agency.
In February 2002, the TD business was purchased by AGF Management Ltd., and Mr. MacPherson successfully transitioned over 100 employees and hundreds of business processes.
With the migration complete in June 2002, he accepted the role of Director, Dealer Relations for Unisen Inc. (now owned by Citigroup) and had the opportunity to travel across Canada for several weeks of the year to meet, in person, with senior operations contacts at brokers and dealers having significant assets with AGF and other Unisen clients.
In September 2004, Mr. MacPherson returned to TD Bank to run the Client Transfer Services area, for all products and business lines of the Wealth Management Division.
Through a management team of 14 and staff numbering 150, Mr. MacPherson worked to reduce cost and risk from the multi-million dollar budget under his responsibility.
He then accepted a senior management role in Investment Fund Operations in April 2006, where he was responsible for transaction processing for all TD brokerage and retail distribution channels, and all TD Mutual Funds products.
Additionally, Mr. MacPherson has over the years been an industry leader in process improvement change as a Member or Chair of several Committees and Working Groups, and is currently an active Member of the FundSERV Standards Steering Committee (SSC), and the IDA FAS Mutual Fund Dealers Sub-Committee.
He has also participated in several high-profile speaking engagements, including the annual IFIC Conference, and CCMA Information Sessions on Straight-Through Processing (STP).
Mr. MacPherson was recruited to join Felcom Data Services Inc. in April 2007 as the Executive Vice President & Chief Operating Officer.
He is responsible for the day-to-day operations, budgeting, and staffing.