Susan Ludwig

Susan Ludwig: account exec at Perot Systems
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Susan Ludwig.
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Susan Ludwig.

Susan Ludwig has worked in healthcare for more than twenty years.She climbed the corporate ladder to her position today as an account exec for Perot Systems (Plano, TX), a consulting firm with a significant healthcare practice.

Ludwig grew up in Orange County, CA with four brothers and two sisters.Her father was a marketing director for Toshiba.

In 1981, right after high school, Ludwig went to work in patient accounting for National Medical Enterprises (now Tenet).She worked at several of the group's California hospitals over the next ten years.

In 1992 she completed a BS in healthcare admin at California State University-Long Beach."College was a personal goal for me.I already had a lot of on-the-job experience, and the schoolwork allowed me to make a true integration of what I had already learned," she says.

Armed with her degree she moved to an IT job at Childrens Hospital of Orange County (Orange, CA).She joined St. Joseph Health System in 1997, and transitioned to work for Perot Systems when St. Joseph outsourced its IT there in 2000.

Ludwig began her career at Perot Systems as an apps manager.She was responsible for building a team to support the Medi-Tech application.

Three months later she became an enterprise application director, responsible for overseeing five teams that provided application support across the twelve hospitals in the St. Joseph Health System.

In 2001 Ludwig was appointed program management officer in charge of large-scale project implementation of software.She became a service area leader in 2003, concentrating on the Catholic Healthcare West (CHW) account and working with a service delivery team to support twenty-one of its forty-two hospitals.

In 2004 Ludwig moved to her current client executive position on Perot System's St. Joseph Health System account (Anaheim, CA).

She's responsible for overseeing Perot Systems service delivery across St. Joseph's twelve hospitals, including infrastructure support, apps support for clinical and business, the 24/7 helpdesk, and the program management office.She must communicate effectively with 300 associates in various hospital locations, and also promote executive relationships and serve as liaison between St. Joseph and Perot Systems.

"I work with a diverse group of people and enjoy it very much," says Ludwig.She explains that she's not a "true techie," but came up through the ranks by understanding the business."When you understand the customer's business, it's a good opportunity to go into IT and deliver service," she says.