Mark M Livings This is Me

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1. 1. Kanbay

   www.kanbay.com/aboutkanbay_new - [Cached]

   Published on: 5/21/2006   Last Visited: 5/21/2006

   Mark Livings, Kanbay's chief information officer, said that he was looking for a way to contain the costs of voice communications. 'The idea of implanting VoIP was to drive down costs from office-to-office communications,' he said.
   
   Kanbay put in IP PBXs from Alcatel at its sites in New York, Chicago, Australia and India. With the new system, all voice traffic ran across the company's local and wide area networks.
   
   As with any VoIP deployment, Kanbay had to assess its own network to ensure that it was capable of handling voice traffic without latency or jitter. That step is crucial, Livings said, because no one will tolerate poor voice quality on calls. As part of the preparation for VoIP, Kanbay had to ensure that network priorities were set correctly so that voice traffic received priority over data traffic.
   
   Livings also had to hammer out service-level agreements with his wide area network provider to make sure that delay on the WAN transmission was not longer than 400 or 500 milliseconds. Thanks to the fiber links between its overseas sites and its U.S. sites, Kanbay has seen consistent quality in its voice communication.
   
   In fact, Livings said, now that he is simply dialing a three-digit extension to reach India or Australia, the voice quality is much better than it was over the public switched telephone network.
   
   Livings said that there were concrete cost savings from the start. The $10,000 monthly long-distance bill largely disappeared. Kanbay has also been able to centralize its voice mail system and bring its teleconferencing in-house, which saves the company an additional $8,000 to $10,000 a month. The system should pay for itself in less than a year, Livings said.
   ...
   Livings said that one of the biggest benefits from the VoIP system is that employees use the phone more. Rather than being concerned about justifying an $80 phone bill to Australia, employees just use the phone as a tool to do their jobs. If they need to talk for two hours to get a job done, they do.
   
   The one drawback to this, Livings said, is that without a long-distance bill, it's hard to quantify how much additional money Kanbay is saving.

2. 2. www.sec.gov

   www.sec.gov/Archives/edgar/dat - [Cached]

   Published on: 7/21/2004   Last Visited: 7/22/2004

   0001294665 Livings Mark M 6400 SHAFER COURT SUITE 100 ROSEMONT IL 60018 0 1 0 0 Chief Inf&Tech Officer

3. 3. 2003-05-13.16

   www.monitortoday.com/News-2003 - [Cached]

   Published on: 5/13/2003   Last Visited: 5/19/2003

   According to Mark Livings, chief information and technology officer, Kanbay: "Running voice over the existing wide area network allowed toll-free international calling between sites.