Lynne Levy Edit

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1. 1. offshoring and outbound telemarketing - Call Center

   www.netpicker.net/offshoringan - [Cached]

   Published on: 5/16/2006   Last Visited: 11/29/2007

   Lynne Levy, principal product manager with Concerto Software (Westford, MA), a developer whose products include predictive dialers, says that due to do-not-call legislation in the U.S., "the number of people that organizations can call for telemarketing purposes has decreased." With this in mind, Levy explains, these organizations "need to look at their base of customers and approved prospects and be creative in approaching them with new opportunities." Levy characterizes these efforts as "cross-selling and up-selling new services and products that they might find beneficial."
   
   But, as she cautions, "it is important when this occurs, though, to not make the customer feel like they are being sold to, but rather that they see the added value in the opportunities presented." The worst thing companies can do, says Levy, "is to frustrate the customer and have them ask to be put on your internal do-not-call list."

2. 2. Entrepreneur - bizjournals.com

   www.bizjournals.com/entreprene - [Cached]

   Published on: 1/6/2005   Last Visited: 1/6/2005

   At a time in which the Federal Communications Commission's 2003 enactment of the "do not call" registry for telemarketers has imposed substantial limitations on the industry, many companies have been forced to restrategize, says Lynne Levy, principal product manager for Concerto Software of Westford and president of the New England chapter of the American Teleservices Association.
   
   Levy says, "The industry as a whole has become more regulated. It's about as clear as mud and as fluid as water." She says that while the pool of small shops focused on outbound calling has shrunk, the demand for inbound contact centers has grown.
   
   Levy says that in either case, telemarketing firms "need to be creative -- look at your service and the way you interact with customers as part of your overall strategy."

3. 3. In The News (Apogee Networks, Inc.)

   www.apogeenet.com/swc.cfm?sr_u - [Cached]

   Published on: 6/1/2001   Last Visited: 3/7/2003

   Notwithstanding all the nuances attending IP billing and revenue assurance, there's no reason to believe that people used to delivering telecom services can't handle the complexities surrounding enhanced IP services, says Lynne Levy, product manager for AP Engines Inc. (http://www.apengines.com/). "Will it be more complex? Potentially, yes," she adds. "It's nothing that they haven't already dealt with, it's just different: different fields, different pricing structures, different discounting structures. You're still going to have your account management hierarchies. You're still going to have your 10 different OSS systems you have to deal with. You're still going to have complex tariffs, pricing and discounting."