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Published on: 9/24/2008
Last Visited: 9/24/2008
In addition to getting a clean bill of health from the BBB, says Moishe's vice president for customer service, Allen Levine, "we routinely discount the bill of any customer who is not completely satisfied."
If those less-than-happy customers are a very small percentage of the annual 10,000, it is partially a result of one of the most rigorous boot camps in the industry.
"We send all of our people to a month-long program that includes classroom work, training in the administrative side of moving and a written exam," says Levine.
"We also drill them," Levine explains, "in how to greet customers in the morning and how to say 'Thank you' at the end of the day."Finally, he adds, almost as an afterthought, "We also have four truckloads of practice furniture that they have to pack up and load and unload every day."