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Published on: 3/30/2009
Last Visited: 5/14/2009
Like Craig, Brian Leach, owner of BlueWater Consulting, traveled a long way to get to the Autotask conference, all the way from southern California.
But unlike Craig, who is highly networked into the IT community, Brian has never, in 14 years as an IT consultant, attended a conference.
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"I looked at how this product had changed my business, and I am only just starting to learn all it can do - I wanted to learn more," says Brian.
He says before getting Autotask GO, he was one of those guys with sticky notes and a notebook and billing was a chore he put off, sometimes for weeks.
"I was so inefficient, I mean, I couldn't have been any more inefficient," says Brian with a laugh.
"Now, I am efficient, and I am learning how to do more, and work less.
It was the single best thing I ever did in my business."
He tells me that he is nearly overwhelmed by what he has learned in the last two days, and was excited to head home later today and start applying those lessons in his business.
"I'm a boutique shop; I know every one of my customers, they all know me, and I need to be able to manage those customers at the level they expect," says Brian.
He adds that a side benefit of the conference has been learning about what other products could help in his business from peers and the vendors in attendance.
"They not only are teaching me how to better use Autotask, they are opening up all this to me," says Brian, waving at the vendor showcase area that featured sponsors: Reflexion, OnForce, CompTIA, Google, Xerox, N-Able, Level Platforms, itControl Suite, eFolder, XiloCore, Virtual Administrator, Kaseya, Dell, OnwWebNow.com, MSP Partners, and MSP University.