Louis LeDoux

Louis LeDoux, Director of Training, Texas Workforce Commission

Louis LeDoux, Texas Workforce Commission
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Kamas introduced Louis LeDoux, Director of Training and Development, Texas Workforce Commission.
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LeDoux provided an overview of statewide results of the Workforce Commission's bi-annual employee survey.He then provided local results and comparisons for each of the survey's 20 constructs.Highlights of Central Texas results revealed that all constructs were in the high range.LeDoux also discussed next steps scheduled with Central Texas Workforce staff including focus groups to identify strategies and opportunities for improvement.

In closing, LeDoux encouraged Board members to attend the Texas Workforce Commission's Annual Conference in November.

"One reason we wanted to do it in two phases was to let managers and supervisors buy in to what we will be presenting to their service delivery staff," explained TWC Training Supervisor Louis LeDoux.

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"Employers are not only our primary customer, but our primary partner," explained LeDoux."So part of the workshop developed because of the need for quality customer service and teamwork among all entities that work in a workforce center, regardless of whether they are board staff, contractor staff or TWC staff."

He noted that busy workforce staff sometimes focus solely on programmatic and performance issues.

"While they need to do that, they also need to be aware there are many, many other resources out there that will help facilitate that connection between employers and job seekers."

Those resources include:

employment services (ES) veterans services

"One reason we wanted to do it in two phases was to let managers and supervisors buy in to what we will be presenting to their service delivery staff," explained TWC Training Supervisor Louis LeDoux.

...
"Employers are not only our primary customer, but our primary partner," explained LeDoux."So part of the workshop developed because of the need for quality customer service and teamwork among all entities that work in a workforce center, regardless of whether they are board staff, contractor staff or TWC staff."

He noted that busy workforce staff sometimes focus solely on programmatic and performance issues.

"While they need to do that, they also need to be aware there are many, many other resources out there that will help facilitate that connection between employers and job seekers."

Those resources include:

employment services (ES) veterans services