Inbound Logistics: Feature Story -
[Cached Version]
Published on: 7/12/2006
Last Visited: 7/12/2006
Katy Keane had not been in the logistics industry very long when she found herself knee deep in what she calls an "ERP remediation" at food manufacturer Borden Foods.
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"We couldn't ship products and customers were threatening to leave," says Keane, now vice president, transportation services for Big Lots, a broadline closeout retailer based in Columbus, Ohio."We knew we had to act immediately to remedy the situation." That action came in the form of hiring a consulting firm to help Borden Foods optimize its St. Louis warehouse and ship goods to customers more efficiently.The consulting firm also brought in someone to help Keane elevate service levels and improve logistics.
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"We just clicked," says Keane.
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"When I joined Big Lots, the company asked me to find ways of improving communication with our prepaid vendors," says Keane.
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"I think of using networking as a way to do your job more effectively," says Keane.
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"Networking at industry conferences provides great benefits," says Keane.
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Keane suggests attending conferences sponsored by industry associations such as The Council of Supply Chain Management Professionals, APICS-The Association for Operations Management, The Institute for Supply Management, and The American Society of Transportation and Logistics, as well as software user conferences.Ask people about best practices, as well as the technology they are implementing."Talk to people in the audience at the keynote presentation, at dinner receptions, and at cocktail hours about what they are doing and what might follow as the Ônext great thing,'" says Keane.
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"The minute you reach out, most people are more than happy to respond, and answer a question or two about their particular area of expertise," says Keane."And if they cannot answer your question, most likely they can refer you to someone else who can advise you further."Who Does the Boss Know? Don't neglect the importance of your coworkers or superiors in helping steer you toward specific groups or connect you with industry people. "If you are struggling with a specific challenge, ask your boss for contacts who might be able to assist you," says Keane.