Paul M. Jurgens

The 12-member Exmark customer service team, led by Director of Customer Service Paul Jurgens, boasts more than 125 combined years of experience at the company.The customer service department supports more than 1,500 lawnmower dealers, visiting at least 250 annually.Visits consist of everything from conducting service schools for distributors, dealers and technicians,to lying in the grass to fix a simple hydraulic leak for a shorthanded landscape contractor crew.

"To be recognized as a finalist for this prestigious national award is a tremendous honor for the Exmark Customer Service Team", said Paul Jurgens, Director of Exmark Customer Service.

Once again, Exmark, proves ‘Nobody does it better!'" said Paul Jurgens, Director of Customer Service at Exmark Manufacturing.
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Paul JurgensExmark Manufacturing402.223.6315

Paul.Jurgens@exmark.com

Landscape professionals who properly care for their machines can potentially save hundreds of dollars and increase productivity, said Paul Jurgens, director of customer service for Exmark. "Time and time again, I see people who were trying to pinch pennies on maintenance or cheap parts end up having to buy a replacement engine for their mower," said Jurgens.

Landscape professionals and homeowners who properly care for their machines can potentially save hundreds of dollars and increase productivity, said Paul Jurgens, Exmark Director of Customer Service.

"Time and time again, I see people who were trying to pinch pennies on maintenance or cheap parts end up having to buy a replacement engine for their mower," Jurgens said. "Most of the time, it can be avoided. The Exmark Customer Service staff works with lawnmower owners every day to prevent these types of mishaps."

The industry's leading manufacturer of commercial zero-turn riding mowers for 25 years, Exmark offers a checklist of 14 mower service tips on its Web site at www.exmark.com/servicetips.htm.

Jurgens emphasized four service tips:

Minimize the use of water when cleaning the mower. Mower owners should clean their units as often as possible, but minimize the use of water. Water and detergents can lead to corrosion problems.

"Pressure washers will clean the equipment, but they also put water and detergents into places that can be very detrimental," Jurgens said.
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"A lot of people think using less expensive grease or non-name brand oil is a good way to save a few bucks," Jurgens said.
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"People used to fill up a 500-gallon barrel in December because gas prices were low," Jurgens said.
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"The purpose of the mower is to cut grass, and the whole process starts with the blade," Jurgens said.

In a letter to customers, Paul M. Jurgens, Exmark's director of customer service, expressed concern about the possibility of zero turn mowers being operated in unsafe conditions when mowing near slopes, water or drop-offs.This can cause loss of traction or control along with accidents that may result in serious injury or death.He recommended that owners contact their local Exmark dealer to have the ROPS system installed on Lazer Z mowers they have in service.In addition, Jurgens emphasized viewing Exmark's educational video Driving In the Safety Zone , which is available free to all Exmark customers."While ROPS is an important safety feature, it is not a substitute for safe operating practices," he said.

Paul M. JurgensDirector of Customer Service

Slowing down may do more for you than any blade you may find. - Paul Jurgens

The author is director of customer service, Exmark, Beatrice, Neb.

When replacing blades, balance the blade carefully, stated Jaret Bishop, president, Custom Lawn Care & Landscaping, Washington Court House, Ohio.Unbalanced blades cause vibration of the entire system, resulting in the wear of other components.
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Paul Jurgens, director of customer service, Exmark, Beatrice, Neb., offered some additional pointers for replacing mower blades."After you have removed the blade from the unit that needs to be sharpened, carefully inspect the air foil of the blade to make sure that sand or dirt has not undercut the airfoil," he said."If the airfoil were to break free during mowing, it could do considerable damage to whatever it hits.

"You also need to be careful when installing a sharpened blade to make sure it is secured properly while tightening the blade bolt," he continued."There have been lots of nasty cuts inflicted by a non-moving mower blade."

Paul M. Jurgens Director of Customer Service

Landscape professionals who properly care for their machines can potentially save hundreds of dollars and increase productivity, said Paul Jurgens, director of customer service for Exmark.

"Time and time again, I see people who were trying to pinch pennies on maintenance or cheap parts end up having to buy a replacement engine for their mower," said Jurgens."Most of the time, it can be avoided."

According to Jurgens, landscape professionals should clean their units as often as possible, but minimize the use of water.Water and detergents can lead to corrosion problems.

"Pressure washers will clean the equipment, but they also put water and detergents into places that can be very detrimental," Jurgens said.
...
"A lot of people think using less expensive grease or non-name brand oil is a good way to save a few bucks," said Jurgens.
...
According to Jurgens, do not store oxygenated fuels for more than 30 days.Oxygenated fuels -- fuels containing alcohol blends or methyl tertiary butyl ether (MTBE) -- have a shelf life of 30 days.Lawnmower owners should mark the date on their gas cans when filling up.

"People used to fill up a 500-gallon barrel in December because gas prices were low," said Jurgens.
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"The purpose of the mower is to cut grass, and the whole process starts with the blade," Jurgens said.