Business Resumption Facilities Help Restore Customer... -
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Published on: 9/9/2003
Last Visited: 3/18/2008
"COCC has offered full disaster recovery services for years," said F. Scott Johnson, COCC's Vice President - Research and Systems Development."We have added a business resumption component to assist the financial institution in resuming business if its back office is unusable."
The advantage of co-locating these facilities in the disaster recovery center is enormous, since data communications are already in place and equipment is available to process banking transactions.At COCC's business resumption center, Johnson said that banks can easily retrieve exception information, such as unposted items, and make pay/no pay decisions, balance ACH and foreign ATM activity, and respond to customer queries as if the bank were fully operational.Technicians are available to activate and maintain communications with the appropriate systems.
"These basic banking activities maintain the bank's stability as well as preserve the public's faith in the institution," said Johnson."Being able to honor checks, receive loan payments, and resolve debit card and home banking disputes is key to retaining the customer, so that when the bank is fully restored and operational, its customers will remain."
"With COCC's facilities for account, ATM, and debit card processing, the technology side of business resumption is in place," Johnson added."The final customer service and back office components complete the business resumption picture to ensure the long term survival of the bank."
COCC now offers the customer service and back room recovery features of its business resumption services to any financial institution.Recovery of check, core and ATM processing is restricted to current COCC clients.
"Disasters take many forms," Johnson added.