Mr. Tony Jayne

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  www.nzherald.co.nz/category/story.cfm?c_id=93&objectid= - [Cached Version]
  Published on: 3/7/2007    Last Visited: 3/7/2007  

  Tony Jayne, general manager of Agile, which sells Avaya's technology in New Zealand, says after a "bedding in" period for IP telephony in the local business market companies are looking at how they can get the most benefit out of it.
  
  Unified communications has particular appeal for call-centre operators who can ditch expensive CBD sites in favour of "virtual" call centres where inquiries are re-routed to staff members who can be working anywhere in the country.
  
  "We're going through that transformation now, not driven exclusively by the technology but driven by the businesses starting to understand how they can leverage the investments they've made in IP telephony to deliver real value," says Jayne.

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  www.resellernews.co.nz/Reseller/Reseller.nsf/0ced492893 - [Cached Version]
  Published on: 6/9/2005    Last Visited: 6/9/2005  

  Tony Jayne, managing director Agile New Zealand - Avaya's local partner, is urging all resellers and service providers to take advantage of the opportunity to fill the void.
  
  "These businesses can take on more of a consultancy role to cover the 'what ifs'," he says.
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  Jayne says businesses that have made the transition to voice over IP (VoIP) cannot afford to ignore the financial cost of downtime.
  
  If disruption to IT services was a rarity then Jayne says he could understand the lack of planning.
  
  "You can't insure against the intangible so many companies don't know the true cost of lost opportunities."
  
  He believes the survey should be a wake-up call to senior managers and advises channel players to take full advantage of it.
  
  The survey also shows that of the companies with a continuity plan, 63% haven't trained the relevant employees and 46% haven't tested it.
  
  Jayne says corporate compliance - whether through legislation or best practice - will require companies to prove they have a plan.
  
  "A lot of companies say they have a plan, but whether it's actually tested is the issue, so it needs to be independently audited."
  
  He says that challenge can be easily overcome if a company undertakes planning and testing with a trusted partner.Jayne says the two main excuses given for not implementing a plan are financial cost and human resources.
  
  While he admits the cost to larger organisations is significant, he says that for smaller businesses it's just a matter of planning.

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  Avaya APAC - Vodafone New Zealand implements solutions... - [Cached Version]
  Published on: 8/26/2004    Last Visited: 2/3/2009  

  Tony JayneGeneral ManagerAgileTel: +64 9 477 0550Fax: +64 9 477 0589
  ...
  Tony Jayne, general manager, Agile New Zealand, added: "Agile has the proven project management and implementation skills to deliver the right solutions to customers with sophisticated needs like Vodafone New Zealand.

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  Avaya South Pacific - Vodafone New Zealand implements... - [Cached Version]
  Published on: 8/26/2004    Last Visited: 2/11/2009  

  Tony Jayne, general manager, Agile New Zealand, added: "Agile has the proven project management and implementation skills to deliver the right solutions to customers with sophisticated needs like Vodafone New Zealand.

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  Reseller News Online - Integrated VoIP offering for... - [Cached Version]
  Published on: 9/15/2005    Last Visited: 9/15/2005  

  Tony Jayne, Agile general manager, says Infinity is a natural fit with its application focus in the SME area and strong national coverage.
  
  "There is an extensive training process for Infinity to go through and a large investment on our behalf to ensure it is successful.This is a very specialist channel strategy not commoditising VoIP," he says.
  
  Jayne says that although Agile's voice resellers have sold over 1,000 Avaya IP systems he wanted to focus on a different skill set to complement the existing channel.
  
  He says Infinity has hit the ground running, with one new customer already signed - an indication, he believes, that good news travels quickly.

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  Reseller News Online - Study shows VoIP reaching... - [Cached Version]
  Published on: 8/18/2005    Last Visited: 8/18/2005  

  Tony Jayne, general manager of Avaya distributor Agile, says the findings show most of the companies considering deploying the technology have an IT budget of less than $2 million.
  
  "This is significant as it means uptake has moved to the more mainstream section of the market," he says.
  
  There has been a rapid uptake of VoIP technology in the last 12 months, with adoption being boosted by the successes of early adopters, says Jayne.
  
  "When people see some of the productivity and return on investment gains as being a standard part of the deployment, that really helps," he says.
  
  A large number of applications from vendors suited to the technology and the development of a channel that possesses both data and voice skills has also aided adoption, according to Jayne.
  
  "There is a lot of experience being developed in the reseller and systems integrator community, which is very important because deployment of these converged technologies is all about having enough bandwidth and the right infrastructure to support real-time applications and voice," he says.
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  Although VoIP is maturing, Jayne and Loh agree that the opportunities in this space are far from exhausted.

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  Technology Investment Network Ltd - US call-centre... - [Cached Version]
  Published on: 12/14/2004    Last Visited: 12/14/2004  

  Agile general manager Tony Jayne said his business had represented Avaya in New Zealand since the early 1990s as Fisher & Paykel Communications and continued the arrangement after it became part of the Comworth Group as Agile in 1999.
  
  "Avaya built product for very large call-centres of 10,000 agents and we needed to develop software to scale it down to mid-market size of about 5000," Mr Jayne said."They had the same problem in the US, where they built for larger corporates and were not addressing the mid-markets."New Zealand is the quintessential mid-market so the software we developed met the needs of similar markets around the world and rather than take it globally ourselves we partnered with Avaya to use them as our distributor."Mr Jayne said development of the scaled-down software, known as Contact Centre Express, took five years and the New Jersey-based company signed a marketing agreement earlier this year and made its 23% acquisition a month ago.He said Agile would share revenues from licensed users of the product, which was re-branded Avaya and used in call-centre componentry.Avaya, he said, operated in 90 countries and had sales last year of about $US4 billion."Their 23% stake demonstrates their commitment to us as a development company," Mr Jayne said."It shows they believe in the product."He said Agile had a long-term development programme with Avaya.

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  The New Zealand Herald - [Cached Version]
  Last Visited: 11/30/2004  

  Agile general manager Tony Jayne said the mid-market worldwide was estimated to be worth US$4.3 billion ($6 billion).There is no dominant vendor.
  
  He said when Agile decided to build its call-centre product, it used Avaya's platform, rather than create one that would also work on switches from other vendors such as Cisco and Nortel.
  
  "We build an application layer above the communications layer, so you don't need to pay for routing twice, as you use Avaya's routing agent," he said.

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  The New Zealand Herald - [Cached Version]
  Published on: 6/1/2005    Last Visited: 6/7/2005  

  Tony Jayne, general manager of Avaya's local partner, Agile New Zealand, said the study showed some companies had not taken disaster recovery seriously.
  
  "The outlook I took ... was that a lot of the planning was done for compliance reasons, to be able to show a board, or company executives, that there was a business continuity plan in place," he said.
  
  "That really only had lip service paid to it and the detail hadn't been followed through."
  
  Jayne said companies could limit the costs of recovery systems by working in stages, focusing on elements such as email and telephony.

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  The New Zealand Herald - [Cached Version]
  Published on: 3/1/2005    Last Visited: 3/21/2005  

  "IP Office does all the voice and data so it is a converged solution," says Agile general manager Tony Jayne.
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  Jayne says about 60 per cent of the systems Agile is selling are for voice-data convergence.
  
  He says it allows businesses with multiple sites to assign staff to call-centre-type work without needing a dedicated call centre environment.
  
  "They can also have a single phone number or freecall number, then route the calls to the closest branch," Jayne says.

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