Kendra Innes

Kendra Innes, TELUS Corporation

Wellness strategy and implementation Ability management strategy and implementation

"The program is tied to corporate values," says Kendra Innes, director of performance enhancement at Telus."We determined the kinds of things that we wanted to use as recognition measurements.Behavior that supports corporate values and strategy is key."

Better intraoffice communication between the Vancouver, Calgary, Toronto, Quebec and Edmonton sites was the primary goal."We wanted to provide a tool for someone in Quebec, for example, to be able to recognize someone in Vancouver," Innes says."The title, 'Team Machine,' supports our approach at Telus, and our multi-tiered program supports informal and formal recognition."

All 30,000 of Telus' employees can earn points toward merchandise in an award catalog each quarter.Points are then redeemed in Telus' online catalog for merchandise, gift certificates or travel services, starting at 100 points for a key chain and ending at 35,000 points for a home entertainment system.Weekend hotel stays and Telus products will also be added to the catalog by the end of next year."We really looked at the demographics of our company and wanted to meet different ages and interests," Innes says.
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"There are a lot of things that go on between peers that help them do their jobs better that a manager may not be privy to," Innes says.