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Published on: 7/1/2007
Last Visited: 1/30/2008
"Some companies have completed limited studies at a divisional level, but there are no formal reports with valid and scientifically determined numbers," says Michael C. Hyter, president and CEO of J. Howard & Associates, a large diversity consultancy in Boston.
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Hyter believes that an industry shakeout is on the horizon."Five or 10 years from now, there are only going to be a few serious practitioners left--those who have demonstrated the ability to help organizations with measurable results," he says.
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Hyter says the diversity industry includes "all types of people who profess to be experts in this area and who have a stake in companies' programs," but that no recognized set of credentials or professional certification exists for practitioners.Diversity consultants are chasing what he estimates to be $400 to $600 million annually in consulting fees alone.Human resources executives often don't demand documented results from outside consultants or in-house diversity staff because "it's easier to create activities and get credit for doing something than it is to create metrics and measures and hold people accountable," he says.
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"There are practitioners in this business who push a very broad definition of diversity because they are trying to appeal to a larger audience to secure their own fate," Hyter says.
Microsoft's diversity program, for example, now includes "employee relations groups" for single parents, dads, Singaporean, Malaysian, Hellenic, and Brazilian employees, and one for those with attention deficit disorder."Companies run a very high risk of allowing the broader definition of diversity to lead to the neglect of certain groups," Hyter says.
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Hyter says that some of his clients are "becoming much more aggressive about measuring the return on their investment in diversity training and consulting."He also believes that in-house staffing for corporate diversity programs is changing.