eCFO: Smitten by an ASP, December 2000 -
[Cached Version]
Published on: 3/23/2001
Last Visited: 1/11/2002
"It allows us to be as efficient as physically possible without sitting next to each other," notes Ron Hozjan, CFO at the company."We're allowing different departments to talk to each other."
He Said, She SaidWhile remote hosting can be a real boon, dealing with remote hosts can occasionally be a real pain.Some corporate customers have complained about being nickeled and dimed to death by their ASPs.More often, ASP clients snipe about billing errors and inflexible service contracts.
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Big mistake, according to Hozjan, who says companies should require a basic level of expertise from technicians staffing an ASP's 24-hour help desk."A lot of time," he points out, "the technical guys on the help desk after hours can be very limited."
If such zealous attention to detail seems like overkill, consider the case of Sunburst Hospitality.