Nan Holland

"We were disappointed with that, of course, because that would have helped us offset the cost of some of the programs that we created," said Nan Holland, RN, MPH. She is senior director of clinical services with Novant Medical Group, which manages Forsyth Medical Center.

Holland said the program's weakness lies with its so-called efficiency component.

Nan Holland, the senior director of clinical excellence with Novant Medical Group, said she takes the state's report card seriously because it's a way to find out if patients are receiving the best care possible. "I am not able to comment specifically on this data because we need to receive more information from the state in order to review it against our own medical records," Holland said in an email. "As the state has indicated, there are challenges in collecting this type of data and then developing an accurate indicator to measure provider performance."

Holland said that Novant would review the data and see if all the patients included are being seen at Novant's practices.

Nan Holland, R.N., B.S.N., M.P.H.

Nan Holland, Director, Clinical Services2000 Frontis Plaza Blvd.Winston- Salem , NC 27103

Nan Holland, RN, MPH, CPHRM, is senior director of clinical services at Forsyth Medical Group, in Winston-Salem, N.C.She received her master's of public health from the University of North Carolina at Chapel Hill, and bachelor's of science in nursing from East Carolina University.

Nan Holland, RN, MPH, CPHRM, senior director, clinical services, Forsyth Medical Group (presenter)

"We increased quality of care by ensuring patients received education about their disease, had regular foot and eye exams, and monitored their blood sugar levels," said Nan Holland, senior director, clinical services for Forsyth Medical Group.