RuralTeleCon '03 Speaker Biographies -
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Published on: 9/20/2008
Last Visited: 9/20/2008
John Higgins - Director of eBusiness Strategy Group,CITE
John is responsible for leading the eBusiness Strategy Group at CITE.John's group assists companies in defining eBusiness strategies and aligning their processes, technologies, and people to gain a sustainable competitive advantage.Prior to joining CITE John worked for Accenture within its Supply Chain Practice.While at Accenture, John led project teams in assisting clients in defining, developing, and implementing supply chain strategies, processes, and technologies aimed at streamlining business processes, increasing revenue, reducing non-value added activities, and reducing costs.These engagements spanned the entire supply chain from end-to-end and included demand planning, procurement, distribution, transportation, and asset management activities.In addition to his work in the areas of supply chain and logistics, John has also worked with clients to define and implement enterprise performance measurements and management systems aimed at transforming business strategy into operational objectives/initiatives and at providing a mechanism for managing the effectiveness of the organization in executing its business strategy.
John's professional experience also includes 3PLex.com (a Supply Chain Management Software Company) in Cambridge, MA and United Parcel Service.At 3PLex John served as the Director of Client Services and Product Development.He was responsible for managing the pre-sales and implementation groups as well as providing the vision and direction for the Software Offering. At UPS, John held management positions with progressive responsibilities in the areas of small package sorting operations, industrial engineering, information technology, business development, and UPS Logistics.He managed both internal and external consulting engagements.Within UPS, John managed operations improvement teams, quality management teams, as well as ISO 9002 efforts aimed at improving the operational effectiveness of UPS.Externally, John assisted clients in streamlining their distribution and transportation operations and integrating various information technology platforms in order to deliver operational excellence.John's clients have included Carhartt, DeBeers Int'l, Defense Logistics Agency, Dollar General Corporation, Fruit of the Loom, NCS Healthcare, Quebecor, Richie Pharmaceutical, RR Donelley, U.S. Department of State, U.S. Department of Education, U.S. Postal Service, and Wallace Computer Services.
In addition to his work in the private sector, John has also served on the Regional Executive Committee for the Loudon County United Way and has managed restoration/construction projects for the Metropolitan DC Area Christmas in April Organization.John holds a B.S. in Finance and an M.B.A. both from Western Kentucky University.