Bert W. Heinz

Bert W. Heinz
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Sincerely, Bert W. Heinz
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Bert W. Heinz 4023 Collegeview Drive Cortland, NY 13045 Tel.: (607) 756-8459 • Cell: (607) 591-9673 E-mail: Bertssmtb@yahoo.com Assets: •Over thirteen years of profit-generating management experience in operations, customer service, call-center and sales support •Demonstrated success record, always exceeding targets, quotas and expectations •Proven ability to motivate and develop employees (teams from 5 to 200) •Proficient in utilizing customer satisfaction metrics and tools such as ACD's, implementing "Best Practices, Continuous Improvement (CI) initiatives" and in general streamlining processes throughout the organization, with correspondingly significant cost reductions Areas of Expertise: •Customer Service/Relations Management (zero calls have ever been escalated beyond my desk) •Administrative management for domestic and international distributor support and customer service •Distributor/dealer relations •Establishment/improvement/management of worldwide customer