destinationCRM.com: Five Ways to Be a Good Customer -
[Cached Version]
Published on: 12/12/2004
Last Visited: 7/1/2006
Because most CRM products cannot be purchased off the shelf and used without modification, having your vendor as a partner is imperative, according to Bob Heinrich, national sales manager for NUS Consulting, in Park Ridge, NJ. "You have to work with the vendor to understand the limits of the product and set realistic expectations," Heinrich says.
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Heinrich, who has implemented CRM more than once to find the right software, says he believes in CRM and is committed to making it work."To be a good CRM customer you have to understand how [CRM] will impact your own sales force.And make sure that the CRM tool is easy to use, because if it's not, then no one will use it and that defeats the whole point," Heinrich says.