Joel Heinke

"PeopleSoft enables the Real-Time Enterprise by connecting employees, customers, suppliers and partners directly to business processes, leveraging the flexibility of a pure internet architecture," Joel Heinke, Product Technology Director, PeopleSoft tools and technology.

Reducing a conventional application to fit the wireless format is the problem facing Joel Heinke, technology strategist at PeopleSoft Inc., as his group tries to cram PeopleSoft's massive customer-relationship management and enterprise resource planning applications through a cellular phone with its tiny display and limited bandwidth."Our basic approach is to take the applications used by the mobile worker and pare down all that is ordinarily available to only the absolutely essential stuff," he says.

Users can only see a little information at a time and can't easily navigate or scroll around.There's no back button or "home" key to hit when the user wants to back out of the application.As a result, developers must anticipate what users need and give it to them in the form of simple menus and pick lists."The real problem is how to make the user interface intuitive," says MapQuest.com's Hopkins.

The solution lies in carefully selecting the elements of the application and the content you're going to provide, and then putting an extraordinary up-front effort into user interface design.

"Lowering total cost of ownership is top-of-mind with all customers today," said Joel Heinke, director, product management, PeopleSoft Tools and Technology.

"PeopleSoft enables the Real-Time Enterprise by connecting employees, customers, suppliers and partners directly to business processes, leveraging the flexibility of a pure Internet architecture," said Joel Heinke, director of product management, PeopleSoft Tools and Technology.

Joel HeinkeVice PresidentPeopleTools Product Management

"Customers depend on PeopleSoft enterprise applications to deliver business processes in real-time through the web," said Joel Heinke, vice president, PeopleTools Product Management, PeopleSoft.

"Customers depend on PeopleSoft enterprise applications to deliver business processes in real-time through the Web," said Joel Heinke, vice president, PeopleTools Product Management, PeopleSoft.

Joel Heinke, PeopleSoft

Reducing a conventional application to fit the wireless format is the problem facing Joel Heinke , technology strategist at PeopleSoft Inc. , as his group tries to cram PeopleSoft's massive customer-relationship management and enterprise resource planning applications through a cellular phone with its tiny display and limited bandwidth.Our basic approach is to take the applications used by the mobile worker and pare down all that is ordinarily available to only the absolutely essential stuff , he says.

Users can only see a little information at a time and can't easily navigate or scroll around.There's no back button or home key to hit when the user wants to back out of the application.As a result , developers must anticipate what users need and give it to them in the form of simple menus and pick lists.The real problem is how to make the user interface intuitive , says MapQuest.com's Hopkins.

The solution lies in carefully selecting the elements of the application and the content you're going to provide , and then putting an extraordinary up-front effort into user interface design.

Reducing a conventional application to fit the wireless format is the problem facing Joel Heinke, technology strategist at PeopleSoft Inc., as his group tries to cram PeopleSoft's massive customer-relationship management and enterprise resource planning applications through a cellular phone with its tiny display and limited bandwidth.Our basic approach is to take the applications used by the mobile worker and pare down all that is ordinarily available to only the absolutely essential stuff, he says.

Users can only see a little information at a time and can't easily navigate or scroll around.There's no back button or home key to hit when the user wants to back out of the application.As a result, developers must anticipate what users need and give it to them in the form of simple menus and pick lists.The real problem is how to make the user interface intuitive, says MapQuest.com's Hopkins.

The solution lies in carefully selecting the elements of the application and the content you're going to provide, and then putting an extraordinary up-front effort into user interface design.