James assisted in establishing Keoghs' counter-fraud services division in 1998 and he has been instrumental in the development and growth of the fraud business ever since.  

James has a wealth of experience in defending all principal types of fraudulent claims, and has worked with clients in co-ordinating a number of major cross-insurer fraud rings.  He is a member of Keoghs’ Complex Fraud team – handling high-volume and technically complex suspect claims.

His role as Director of Counter-Fraud Strategy requires James to operate both internally and externally.  Externally, he works with Keoghs' clients to help them review and improve their counter-fraud processes.  Internally, he drives Keoghs' vision of delivering services at all points of the counter-fraud continuum, including the development of Keoghs Intelligence Services (KIS) and the KIS product suite of intelligence based counter-fraud tools.

A regular contributor to debate in the media and trade press, James has spoken widely on the subject of insurance fraud and has addressed a number of major industry events including the Post Fraud Conference (for 3 consecutive years) and the annual conferences of MASS, IAATI and BVRLA .  He co-authored “Fraudulent and Exaggerated Claims in Personal Injury”, a technical reference guide for lawyers and claims handlers, published in 2006.  He is also the current secretary and web-master of the Insurance Fraud Investigators Group.