Mr. Terry Hartsfield

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  www.innopath.com/subcontent.asp?PCatId=240000005&CatId= - [Cached Version]
  Published on: 3/19/2007    Last Visited: 3/19/2007  

  Terry Hartsfield
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  Terry Hartsfield | Vice President, Global Customer Operations
  
  Terry Hartsfield comes to InnoPath with more than 20 years of experience in advancing customer operations and increasing customer and partner satisfaction.Previously, Mr. Hartsfield was vice president of Customer Advocacy for ShoreTel, Inc., an IP PBX voice systems company within the VoIP market.During his time at ShoreTel, he managed new product alpha and beta trails, technical assistance centers, service engineering, educational services, professional services and quality.While at ShoreTel, Mr. Hartsfield garnered world-class customer and reseller satisfaction ratings, raising ShoreTel above its competitors.Prior to ShoreTel, he was vice president of Customer Service at Network Equipment Technologies, Inc. (N.E.T.).He expanded the service organization into a global, profitable business, which supported customers such as AT&T, MCI, WorldCom, French Telecom, British Telecom as well as the U.S. military.Before moving to N.E.T., Mr. Hartsfield played an instrumental role as the vice president of Customer Satisfaction and chief quality officer at NetFRAME, a provider of high-end NetWare and NT servers, where he successfully revamped the company's service organization.He also spent seven years at Sun Microsystems in a series of director-level positions dealing with customer service and support, process management and strategic product launches.Mr. Hartsfield holds a Bachelor of Science degree in accounting from Northeastern University.top of page

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  www.violanetworks.com/interior.php/sid/5/aid/16/nid/int - [Cached Version]
  Published on: 10/20/2004    Last Visited: 12/14/2007  

  "Viola Networks was a clear choice for ShoreTel as a partner," said Terry Hartsfield, vice president Customer Advocacy, ShoreTel.

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  asia.tmcnet.com/news/2008/08/12/3597424.htm - [Cached Version]
  Published on: 8/12/2008    Last Visited: 8/13/2008  

  "The growing installed base of FOTA-enabled phones is evidence that this is a capability critical to both operators and to their handset vendor partners," said Terry Hartsfield, vice president of Operations for InnoPath.

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  www.innopath.org/company/ - [Cached Version]
  Published on: 1/4/2008    Last Visited: 1/4/2008  

  Greg Walker | Dr. Tom London | Samir Patel | David Ginsburg | Terry Hartsfield | Eric King | Jeff Pool | Shinichi Sawai | Uday Nagendran
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  Terry Hartsfield
  
  Vice President, Global Operations

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  www.innopath.org/company/index.shtml - [Cached Version]
  Published on: 1/4/2008    Last Visited: 1/4/2008  

  Terry Hartsfield
  
  Vice President, Global Operations

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  www.innopath.com/company/management.shtml - [Cached Version]
  Published on: 9/1/2007    Last Visited: 9/1/2007  

  Terry Hartsfield Vice President, Global Operations
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  Terry HartsfieldTerry Hartsfield comes to InnoPath with more than 20 years of experience in advancing customer operations and increasing customer and partner satisfaction.Previously, Mr. Hartsfield was vice president of Customer Advocacy for ShoreTel, Inc., an IP PBX voice systems company within the VoIP market.During his time at ShoreTel, he managed new product alpha and beta trails, technical assistance centers, service engineering, educational services, professional services and quality.While at ShoreTel, Mr. Hartsfield garnered world-class customer and reseller satisfaction ratings, raising ShoreTel above its competitors.Prior to ShoreTel, he was vice president of Customer Service at Network Equipment Technologies, Inc. (N.E.T.).He expanded the service organization into a global, profitable business, which supported customers such as AT&T, MCI, WorldCom, French Telecom, British Telecom as well as the U.S. military.Before moving to N.E.T., Mr. Hartsfield played an instrumental role as the vice president of Customer Satisfaction and chief quality officer at NetFRAME, a provider of high-end NetWare and NT servers, where he successfully revamped the company's service organization.He also spent seven years at Sun Microsystems in a series of director-level positions dealing with customer service and support, process management and strategic product launches.Mr. Hartsfield holds a Bachelor of Science degree in accounting from Northeastern University.

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  www.innopath.com/company/ - [Cached Version]
  Published on: 9/1/2007    Last Visited: 9/1/2007  

  Greg Walker | Dr. Luosheng Peng | Dr. Tom London | David Ginsburg | Terry Hartsfield | Eric King | Jeff Pool | Uday Nagendran | Shinichi Sawai
  ...
  Terry Hartsfield
  
  Vice President, Global Operations

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  www.innopath.com/news/press_releases/2006/2006_03_14.sh - [Cached Version]
  Published on: 3/14/2006    Last Visited: 9/1/2007  

  March 14, 2006 - InnoPath Names Terry Hartsfield As Vice President Of Global Customer OperationsInnoPath Names Terry Hartsfield As Vice President Of Global Customer Operations
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  InnoPath Names Terry Hartsfield As Vice President Of Global Customer Operations
  
  Industry Veteran to Drive InnoPath's Customer and Partner Programs
  
  SUNNYVALE, CA , March 14, 2006 , InnoPath Software, Inc., the industry leader in Mobile Device Management (MDM) solutions, today announced that Terry Hartsfield has joined the company as vice president of Global Customer Operations.A distinguished industry veteran with more than 20 years of experience in customer service leadership and new business development, Hartsfield will succeed Uday Nagendran, who will remain with InnoPath as the vice president of New Accounts Development.
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  "Terry's demonstrated ability to strengthen customer and partner relationships will enable us to solidify our leadership position within the mobile device management industry," said John Fazio, president and chief executive officer.
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  "InnoPath is a leader in the mobile device management market with a unique story to tell and I look forward to working with InnoPath's existing customers and partners, but also paving the way for new relationships," said Hartsfield.
  
  Throughout his career, Hartsfield has shown the ability to create service revenue and develop professional services.Prior to joining InnoPath, Hartsfield was vice president of Customer Advocacy for ShoreTel, Inc., an IP PBX voice systems company within the VoIP market, where he oversaw the management of new product alpha and beta trials, technical assistance centers, service engineering, educational services, professional services and quality.While at ShoreTel, Hartsfield garnered world-class customer and reseller satisfaction ratings, raising ShoreTel well above competitors.In addition, he held key management positions at Network Equipment Technologies, Inc. (N.E.T.), NetFRAME Systems, Inc., Nova Controls and Sun Microsystems.
  
  Leading wireless operators and handset manufacturers have selected InnoPath's mobile device management technology as the preferred carrier grade solution.

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  www.innopath.org/html/newsroom/pr_detail.asp?id=2400007 - [Cached Version]
  Published on: 3/14/2006    Last Visited: 4/7/2007  

  InnoPath Names Terry Hartsfield As Vice President Of Global Customer Operations
  
  Industry Veteran to Drive InnoPath's Customer and Partner Programs
  
  SUNNYVALE, CA - March 14, 2006 - InnoPath Software, Inc., the industry leader in Mobile Device Management (MDM) solutions, today announced that Terry Hartsfield has joined the company as vice president of Global Customer oOperations.A distinguished industry veteran with more than 20 years of experience in customer service leadership and new business development, Hartsfield will succeed Uday Nagendran, who will remain with InnoPath as the vice president of New Accounts Development.
  ...
  "Terry's demonstrated ability to strengthen customer and partner relationships will enable us to solidify our leadership position within the mobile device management industry," said John Fazio, president and chief executive officer.
  ...
  "InnoPath is a leader in the mobile device management market with a unique story to tell and I look forward to working with InnoPath's existing customers and partners, but also paving the way for new relationships," said Hartsfield.
  
  Throughout his career, Hartsfield has shown the ability to create service revenue and develop professional services.Prior to joining InnoPath, Hartsfield was vice president of Customer Advocacy for ShoreTel, Inc., an IP PBX voice systems company within the VoIP market, where he oversaw the management of new product alpha and beta trials, technical assistance centers, service engineering, educational services, professional services and quality.While at ShoreTel, Hartsfield garnered world-class customer and reseller satisfaction ratings, raising ShoreTel well above competitors.In addition, he held key management positions at Network Equipment Technologies, Inc. (N.E.T.), NetFRAME Systems, Inc., Nova Controls and Sun Microsystems.
  
  Leading wireless operators and handset manufacturers have selected InnoPath's mobile device management technology as the preferred carrier grade solution.

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  www.doongo.com/html/newsroom/pr_detail.asp?id=240000734 - [Cached Version]
  Published on: 3/14/2006    Last Visited: 3/19/2007  

  InnoPath Names Terry Hartsfield As Vice President Of Global Customer Operations
  
  Industry Veteran to Drive InnoPath's Customer and Partner Programs
  
  SUNNYVALE, CA - March 14, 2006 - InnoPath Software, Inc., the industry leader in Mobile Device Management (MDM) solutions, today announced that Terry Hartsfield has joined the company as vice president of Global Customer oOperations.A distinguished industry veteran with more than 20 years of experience in customer service leadership and new business development, Hartsfield will succeed Uday Nagendran, who will remain with InnoPath as the vice president of New Accounts Development.
  ...
  "Terry's demonstrated ability to strengthen customer and partner relationships will enable us to solidify our leadership position within the mobile device management industry," said John Fazio, president and chief executive officer.
  ...
  "InnoPath is a leader in the mobile device management market with a unique story to tell and I look forward to working with InnoPath's existing customers and partners, but also paving the way for new relationships," said Hartsfield.
  
  Throughout his career, Hartsfield has shown the ability to create service revenue and develop professional services.Prior to joining InnoPath, Hartsfield was vice president of Customer Advocacy for ShoreTel, Inc., an IP PBX voice systems company within the VoIP market, where he oversaw the management of new product alpha and beta trials, technical assistance centers, service engineering, educational services, professional services and quality.While at ShoreTel, Hartsfield garnered world-class customer and reseller satisfaction ratings, raising ShoreTel well above competitors.In addition, he held key management positions at Network Equipment Technologies, Inc. (N.E.T.), NetFRAME Systems, Inc., Nova Controls and Sun Microsystems.
  
  Leading wireless operators and handset manufacturers have selected InnoPath's mobile device management technology as the preferred carrier grade solution.

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