Paul Hart

"I spend a lot of time working with SMEs," says Paul Hart (paul.hart@dynamex.com)."I usually encounter reluctance to get involved; perhaps the individuals don't want to share what they know because they feel threatened, or they are too busy and don't see the value in making the effort to help."

To combat this, Hart takes a "holistic, three-pronged approach" when soliciting help from SMEs:
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Hart is an instructional designer at Dynamex Inc., a courier and transportation company in Mississauga, Ontario, Canada.

Training is often a question of economics, says Paul Hart (paul.hart@dynamex.com): There has to be ROI to encourage people to take free courses.

"In this case, the target audience and its management don't see the value in taking the time for the sessions.Why?Take a look at your training program's learning objectives and compare these to your task analysis for the employees.Either the training is not directly related to their jobs or they don't see how it will help them."

Either way, it's easy to resolve the situation, says Hart:

Make the training relevant for the employees' tasks.

Market the training by explaining the relevance and how it will benefit the company.

Hart is an instructional designer at Dynamex Inc. in Mississauga, Ontario, Canada.

SELL THE BENEFITS

"I spend a lot of time working with SMEs," says Paul Hart (paul.hart@dynamex.com)."I usually encounter reluctance to get involved; perhaps the individuals don't want to share what they know because they feel threatened, or they are too busy and don't see the value in making the effort to help."

To combat this, Hart takes a "holistic, three-pronged approach" when soliciting help from SMEs:
...
Hart is an instructional designer at Dynamex Inc., a courier and transportation company in Mississauga, Ontario, Canada.
...
Paul Hart