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Published on: 3/3/2004
Last Visited: 7/9/2006
Christopher Hart, Regional Vice President and General Manager of the Four Seasons Toronto, greets a travelling businesswoman from Milan, Italy. - Photo: djc features
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Four Seasons Toronto doesn't shine solely on the merit of its property; personality and hospitality set the hotel apart from its competitors, as regional vice-president and general manager, Christopher Hart, explains to me over lunch at Studio Café."Our product is our people," states Hart simply."We strive for excellence so we go out of our way to meet needs."
Indicative of Four Season's dedication to that excellence, Hart relays a very Canadian maxim he has picked up in his 20-year hospitality career: "You don't skate to where the puck is, but to where the puck is going."In other words, Hart is always looking to improve his hotel's already-exemplary performance.