Mike Hancock

Mike Hancock, managing director of Bistech plc, independent telephony consultants and implementers, has seen significant changes in the adoption of new technologies such as IP telephony in the last six months, as he explains: "The changes in working practices have undoubtedly had an impact on how businesses adopt new technologies.

Mike Hancock, managing director of reseller Bistech, said the vendor had offered, and continued to offer, a smooth progression path for its products.

"We are pretty excited by the CTX because it seems to be the best compromise [between legacy PBX and pure IP systems]," said Hancock.