Frederick Hamilton

Frederick Hamilton, Vice President Offshore Operations
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Frederick Hamilton, Vice President Offshore Operations

Frederick Hamilton was appointed Vice President of Pakistan Operations on June 1st, 2005.Frederick managed 1000+ seats call centers in India for Wipro Spectramind in Mumbai as well as previous operational experience in several large Indian companies.

Wipro Spectramind Frederick Hamilton, as General Manager, managed 1000+ seats call center for India for Wipro Spectramind serving technical support, customer service, customer retention, and upsell programs for Fortune 500 clients.He was responsible for starting both the voice and non-voice offerings in Mumbai, and overlooking all operational functions, including, training, quality monitoring, performance management, reporting, work force management, and customer interactions. Eros Consultancy As Vice President of Customer Service, Frederick was responsible for setting up and executing the strategy for the company to serve both the internal functions and the member services departments of the company. Blue Dart Express Ltd Frederick lead Blue Dart's transition to become a multi-million dollar company from its start-up stage.Frederick spear-headed the company's diversification of its services and improved operations and sales by implementing robust processes.Frederick has played operational roles in several other large Indian companies.Frederick has a Bachelors in Management and Administration from the American National University.