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Published on: 3/29/2003
Last Visited: 12/30/2003
"No-fault reporting isn't about placing blame," said Paul A. Gutting, CPHRM, ARM, director of risk management at St. Joseph's/Candler.
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"In this case, the person would report the near miss herself, and it might indicate that there is something wrong with the processes we're using to dispense medication," Gutting said.
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"It gives us the ability to intervene in an event more quickly," Gutting said."It's easier for people to report this way."
The hospital has a risk-analysis person on staff who regularly picks up the information from the line and forwards it to the appropriate unit or department.
"We've seen an improvement in the number of reports we're receiving since using the telephone system," Gutting said."We're constantly preaching the gospel of risk management.