Karen Groenen

Karen Groenen - Director, Client Services

Karen joined Hoed Mystery Shopping in 1987 and since then, has been involved with assisting her clients in the pursuit of customer service excellence.Supported by Hoed Focus, Hoed's unique Customer Service Measurement program, Karen consistently works towards developing strategic partnerships with clients, helping them to develop superior service relationships between customers and their staff.

Karen brings to her clients a clear and concise understanding of customer service and operational excellence disciplines, an understanding imperative if a company is to increase its market share and bottom line profit.

Karen Groenen - Director Client Services kareng@hoed.com.au