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Published on: 5/19/2008
Last Visited: 5/19/2008
At J. Gordon Designs in Chicago, owner Jerry Gordon attributes his recent "best-ever Saturday" to a mature business with long-term clients and stylists.Long ago, he overcame a walkout and has only lost staff for relocation reasons since.
"Your staff and your clients must be of equal importance," says Gordon."It's a major mistake to try to get new stylists in the workforce fast.Train for quality, build a vested interest in that person and use legal contracts."
Gordon puts so much into training that he won't hire without a signed contract.Because idle hands drive hairdressers wild, he fills any downtime with classes, school, in-house training and photography sessions.
"Today's stylists want those things," he says.
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For Gordon, giving comes down to the Japanese system of perfection that goes beyond customer service.
"The devil is in the details," says Gordon.