Mr. Pankaj Garg

The third Session concentrated on Training the manpower and project implementation , its planning and phasing should be done were dealt by Douglas Breckenridge , Chief Executive Officer , The Business Workshop and Mr. Pankaj Garg , Chief Executive Officer , Netspace Communications respectively.

It proposes to train over 500 students each year for a career as call center agents, said Netspace managing director, Pankaj Garg.

While ERDCI, a scientific society under the Ministry of Information Technology, will provide the necessary infrastructure and equipment, Netspace will provide the hardware and software support.

Though both sides will put money in the venture, Garg refuses to disclose the amount being invested in the project. "When fully operational, all three activities will require a large sum, which will be equally shared by ERDCI," he said. The entire project is expected to be up and running within two months.

The call center facility will initially have 50 seats and be expanded to 100 in the second phase. It will target domestic customers, but look at international offshore clients later. "We are putting in the switch-based communications infrastructure, scalable servers and other world-class facilities which are often missing in other call centers directed at a domestic audience. Our aim is also to offer the entire gamut of services and solutions to companies wanting to set up call centers," said Garg.

The third Session concentrated on Training the manpower and project implementation, its planning and phasing should be done were dealt by Douglas Breckenridge, Chief Executive Officer, The Business Workshop and Mr. Pankaj Garg, Chief Executive Officer, Netspace Communications respectively.
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Says NetSpace co-founder and director Pankaj Garg, "There is a great demand for trained call center agents but the availability is low.
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Said Pankaj Garg, Co-Founder and Director, NetSpace Communications, "There is a great demand for trained call center agents but the availability is low.
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42-crore Netlink group of companies, was promoted by Mr. Pankaj Garg and Mr. Rajesh Bakshi.
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According to Mr. Pankaj Garg, Netspace has already signed up for five locations in Delhi, NCR and Bangalore.
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According to Mr. Pankaj Garg, Managing Director, Netspace, "Netspace Academy will impart value-based and performance-driven education to individuals in Voice and Web Contact Center, using state-of-the-art learning methods to groom them into skilled professionals to serve customer needs efficiently and effectively.

It proposes to train over 500 students each year for a career as call center agents, said Netspace managing director, Pankaj Garg.

While ERDCI, a scientific society under the Ministry of Information Technology, will provide the necessary infrastructure and equipment, Netspace will provide the hardware and software support.

Though both sides will put money in the venture, Garg refuses to disclose the amount being invested in the project."When fully operational, all three activities will require a large sum, which will be equally shared by ERDCI," he said.The entire project is expected to be up and running within two months.

The call center facility will initially have 50 seats and be expanded to 100 in the second phase.It will target domestic customers, but look at international offshore clients later."We are putting in the switch-based communications infrastructure, scalable servers and other world-class facilities which are often missing in other call centers directed at a domestic audience.Our aim is also to offer the entire gamut of services and solutions to companies wanting to set up call centers," said Garg.The Netspace will also develop a Website, erdci-netspace.com, to be used for the eCRM and ASP services.It will also rent software applications to corporate, PSUs and government.

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Seminar - Customer care through call center.

Pankaj Garg has nearly 18 year's experience in the field of Information Technology, across the areas of business development, marketing and management. From 1983 till 1992, for a period of 10 years he has worked with most premiums IT organizations in like HCL, Zenith Computers and ICIM. Later, he co-founded his own venture - Netlink Business Systems Pvt. Ltd.