Peter Frank

"Cyntergy welcomes Golden Corral to our growing roster of leading foodservice companies," said Peter Frank, vice president of operations at Cyntergy.He continued, "Our help desk analysts, who come from operational positions within the foodservice industry, are highly skilled and can address our customers' issues quickly and efficiently."

Golden Corral has more than 440 corporate and franchised restaurants in the U.S.It specializes in a 140+ item buffet including hot meats, pasta, pizza and fresh baked goods.Entrepreneur magazine has ranked Golden Corral the #1 franchiser in the family steakhouse category for four consecutive years, and a Success magazine national survey of franchisee satisfaction named Golden Corral one of the top 10 franchise companies from all sectors of business.

Cyntergy is an affiliate of CynterCorp.CynterCorp affiliated companies provide technology support services to the retail, hospitality and foodservice industries including roll-out services, global consulting, education resources and support services.

Cyntergy welcomes Golden Corral to our growing roster of leading foodservice companies , said Peter Frank , vice president of operations at Cyntergy.He continued , Our help desk analysts , who come from operational positions within the foodservice industry , are highly skilled and can address our customers' issues quickly and efficiently..

Golden Corral has more than 440 corporate and franchised restaurants in the U.S..It specializes in a 140+ item buffet including hot meats , pasta , pizza and fresh baked goods.Entrepreneur magazine has ranked Golden Corral the # 1 franchiser in the family steakhouse category for four consecutive years , and a Success magazine national survey of franchisee satisfaction named Golden Corral one of the top 10 franchise companies from all sectors of business.

Cyntergy is an affiliate of CynterCorp.CynterCorp affiliated companies provide technology support services to the retail , hospitality and foodservice industries including roll-out services , global consulting , education resources and support services.

"Cyntergy's experience with training projects in the retail and retail banking industries made us the ideal resource to provide support services to Epson," said Peter Frank, vice president of operations at Cyntergy.He added, "We have a very experienced team, most of whom come from within the markets we serve, which gives them a high level of operational experience and an understanding of operational needs."

Cendant needed a partner with proven experience in large technology roll- outs , including staffing , training , project management and all the functions necessary to keep a project of this size on schedule and running efficiently , said Peter Frank , vice president of operations at Cyntergy.He continued , Cyntergy has this experience , having worked on the largest technology roll- outs in the industry to date..

Cendant Corporation ( NYSE : CD ) is a global provider of consumer and business services.The company operates in four principal divisions : Travel Related Services , Real Estate Related Services , Alliance Marketing Related Services and Other Consumer and Business Services.In Travel Related Services , Cendant is the leading franchiser of hotels and rental car agencies worldwide ; the largest provider of vacation exchange services ; and a leading fleet management company.Hotel brands include Ramada , Days Inn , Howard Johnson , Knights Inn , Villager Inn , Super 8 , Travelodge and Wingate Inns.Headquartered in New York , NY , Cendant has more than 35 , 000 employees and operates in over 100 countries.

More typically, says Peter Frank, vice president of operations, Cyntergy provides implementation training that proceeds the rollout of a new system, such as POS or PMS, then manages the installation and provides a help desk/call source for clients.

A typical Cyntergy training cycle lasts about eight weeks, Frank says.For each implementation involving training, a systems plan/project book is used by both trainers and property managers to identify tasks that need to be accomplished on-site prior to rollout, such as cabling, existing systems interfaces and other issues.

Cyntergy follows-up unit training in a number of ways.A help desk is sometimes called for; Frank says an Applebee's implementation had a help desk for three years after rollout.In other cases, such as large hotels, the chains already have their own help desks, which are given an 800-number at Cyntergy's laboratory, where specific problems can be recreated, leading to solutions.

Cyntergy will provide four to six weeks of training, with 50 trainers, for all the installations of MICROS-Fidelio Front Office Version 7.0 PMS.For a glimpse of an ongoing rollout for Cendant hotels, see sidebar: CRS + (PMS x 6,000) = PowerUp!

Frank says Cendant has looked at using the Internet to provide training, notably in the lodging niche, and predicts that the company will be using the Web as a training delivery tool within the next year.

T-1 Tutelage

Radisson Hotels, a division of Carlson Hospitality Worldwide (Minneapolis), recently launched beta testing of its new paperless check-in procedures through a pair of two-hour training sessions facilitated by VirtuaLINC Corporation (Dallas).Using VirtuaLINC's IP Video Network (V2PN), a T-1 line video-conferencing system already installed at 52 Radisson locations, 50 general and front-office managers gathered in 16 Radisson Hotels to see a training video, streamed from the hotelier's headquarters.