September 2000 Vol -
[Cached Version]
Published on: 1/26/2000
Last Visited: 9/21/2000
If the goods do not come on time, you can bet disappointed customers will never come back, says Jose B. Feliciano, president of DHL Philippines Corp.Online shopping and auctions are more than just fad.They are here to stay.Stronger economies encourage brisk shopping online.More and more people are sold to the idea of pointing, clicking and purchasing.Dot-com firms and companies shifting interest to e-commerce should rise to the challenge and what better way to start than forging an alliance with a reliable partner.Believing in the value of hard work and excellent service, DHL worldwide express will continue to fulfill the needs of its customers in this technology-driven market with the highest level of reliability that we are known for, says Feliciano.
Dusit Hotel Nikko bags telemarketing Gold award
FOR THE SECOND year, Dusit Hotel Nikko bagged the coveted Gold award at the recently-concluded TelePhilippines 2000 Grand Prix customer Service Awards of Teleperformance International.Dusit Hotel Nikko was chosen as one of the best hotels that deliver outstanding telephone-based customer service.The grand prix aims to raise awareness of the impact of telephone service on business, especially in the hotel industry, and collects benchmarking data against which individual performance can be measured.