Cindi Feldner

"We do all production support and enhancements, including nightly cycles and backups, output and production of reports," says Cindi Feldner, client services manager at RIS.

RIS uses a customized version of FiservSIS' Specialty Insurance System.But rating is done on a proprietary RIS system.The ASP also processes Wayne Mutual's claims."The draughts are issued on our system, and then they're fed into a check printer at Wayne Mutual," Feldner says.

Business functions, such as underwriting, claims and accounting, are performed in real-time by Wayne Mutual's 37 employees working on Results Interna-tional's computers through a virtual private network.