Photo of: Susan Feldman

Ms. Susan Feldman

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IDC Company
Massachusetts
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    www.fnb.com/index.cfm?objectid=4B7D7BE7-F9B4-1003-CBC78 - [Cached Version]
    Published on: 10/30/2009    Last Visited: 10/30/2009  

    -- Sue Feldman, Research Vice President Search and Discovery Technologies
    ...
    "Successful vendors have intuitive applications for eDiscovery with integrated work environments in which the user interface hides the complexity of information sources and applications," said Sue Feldman, Vice President, IDC.

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    www.business-software-shack.co.uk/business-card-softwar - [Cached Version]
    Published on: 9/29/2005    Last Visited: 3/5/2007  

    Sue Feldman, an analyst with market research firm IDC, said Google Apps moves the company into open competition with Microsoft in the business software market.

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    biz.yahoo.com/bw/080129/20080129005864.html?.v=1 - [Cached Version]
    Published on: 1/29/2008    Last Visited: 1/29/2008  

    PALO ALTO, Calif. & QUEBEC--(BUSINESS WIRE)-- Coveo Solutions Inc., a global provider of secure, enterprise search solutions, announced today the availability of a new white paper by Susan Feldman, research vice president for search and digital marketplace technologies at IDC, entitled "Searching for Search: Can It Be Delightful?."The white paper discusses the criteria businesses should consider when distinguishing between good and great enterprise search technology.It also includes profiles of several businesses, and summarizes the easy installations and rapid business benefits they experienced after deploying Coveo Enterprise Search.

    "For the last two years, the enterprise search market has consisted loosely of three types of offerings: platforms, which compete against each other and against large software vendors; packaged information access applications that have search at their heart, but are also aimed at specific situations; and single technologies that are suited for OEM in other products," said Feldman.
    ...
    While IDC refrains from hype, it's hard to ignore repeated adjectives like ‘amazing' or ‘surprising,' but that is exactly what we heard from the companies using Coveo's search technology," added Feldman.
    ...
    A complimentary copy of "Searching for Search: Can it be Delightful?," the new white paper by IDC Research Vice President Sue Feldman, can be downloaded from Coveo's home page here: http://www.coveo.com/Feldman

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    www.busmanagement.com/currentissue/article.asp?art=2755 - [Cached Version]
    Last Visited: 12/3/2008  

    Sue Feldman believes that it will continue to do so in 2008, despite a slowing economy. BM looks at what is driving this increase.

    The value of search as a true enterprise platform has been touted for years, yet remarkably few organizations have seriously embraced the opportunity, until now. Sue Feldman, Research Vice President for IDC, believes that this is because IT has gotten used to implementing transaction-based applications. "It is only recently that enterprises have begun to understand that they have a valuable resource in their unstructured information," says Feldman.

    The main driver for adoption has been that understanding has started to spread. "Those of us who have been in this field for many years have always looked at the technologies we deal with as being completely different from database technologies," explains Feldman. "However, there hasn't been much headway up until the last couple of years." Feldman goes on to explain that what has changed in the past couple of years is that compliance and risk management have brought this awareness beyond IT and up to the boardroom.

    Organizations realized that they needed a greater degree of control and insight into their unstructured data and best practices have since evolved extremely quickly over the past couple of years, so that they have become better compliant with regulations. "We are wallowing in a sea of information," says Feldman.
    ...
    While Feldman believes that the software market as a whole is going to grow by around 4 to 5%, she claims the search and discovery market is interesting for a couple of reasons. Firstly, because it is a new foundational technology and Feldman likens it to the "beginning of the database era". And secondly, that the technology is important in a various number of ways, which makes people spend on it when they wouldn't spend on other things.

    "Email looms as a real threat to organizations because it is so poorly managed and yet so vital to how information workers glue together all of their applications today, but it is also a tremendous opportunity to become a valuable source of information about the current business of the organization," explains Feldman.

    Technology

    Knitting together all these disparate technology systems, repositories and databases is hugely challenging, but a number of technologies are being built into this in order to unify access to information and pull together data and related content in one place. Feldman cites a number of technologies that are allowing organizations to use their data to converge search and discovery with business intelligence. "I can't emphasize enough the importance of pulling together both data and content into one single access point, and that interface is going to become increasingly important because that's what determines the efficiency with which people can accomplish their tasks," says Feldman.

    Feldman predicts that in the long-term technologies will be able to understand language in some way. "We will see that technology will understand the importance of a question, or engage in a conversation with the user, so very much like two humans might in which you would ask a question and remove the ambiguity of that question," says Feldman. "That's where I think that interfaces and interaction design are going to change radically."

    While personalized, contextualized results for all knowledge workers will be produced, Feldman is keen to highlight that it is the conversations themselves that are key. "We want answers and we want a conversation to get us those answers." In this respect, it is more about the journey than the destination. While it will be a gradual evolution towards conversational search it has started already. Feldman believes that looking at the latest crop of web search engines is a good indicator of what is going to happen as consumer adoption feeds enterprise adoption and vice versa. "None of what I would consider to be this generation of search engines returns just a list of documents. The standard today is already indicated answers and clusters of topics related to those answers, so that you can drill down," says Feldman.

    Future trends

    Feldman also believes that there is a trend towards hybrid applications in which you see search, plus workflow, plus collaboration, plus sort domain or industry knowledge incorporated into a single work environment that is geared towards a particular task. "Search is becoming a component of this in order to find information within the natural workflow of a person's day. This is what we are going to start seeing in the future and the conversational systems are a piece of that," explains Feldman.

    Hybrid applications are already underway and Feldman believes that the Lexus Nexus interact is a good example in which it is possible to see an environment that was created to support marketing officers in large legal firms. "EMC has spent months studying how information workers work to create environments that include collaboration search and workflow and you are going to see more and more of these," says Feldman.

    As the search and discovery market continues to grow, incorporating increasing amounts of technology and companies become increasingly dependant on organizing, finding and using information, doing it quickly and thoroughly is becoming crucial. Feldman believes that as technology develops the market will undergo huge changes. "I would bet that in the next five to 10 years there will be such a difference in how we are able to interact with computers that we will look back at this decade as being the Stone Age," says Feldman.

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    www.busmanagement.com/currentissue/article.asp?art=2697 - [Cached Version]
    Last Visited: 12/3/2008  

    Business Management's Leslie Knudson speaks with Susan Feldman, Research Vice President of the Content Technologies Group at IDC.
    ...
    Here, Business Management hears from IDC's Susan Feldman (who coined the phrase 'The Google Effect') on how Google has not only catapulted search into a prime business tool, but has spurred innovation throughout today's digital marketplace.

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    web.vivavip.com/forum/Wire/read.php?i=42123&start=0&PHP - [Cached Version]
    Published on: 1/29/2008    Last Visited: 2/2/2008  

    New White Paper by Search Analyst Susan Feldman
    ...
    PALO ALTO, Calif. & QUEBEC CITY, Canada - January 29, 2008 - Coveo Solutions Inc., a global provider of secure, enterprise search solutions, announced today the availability of a new white paper by Susan Feldman, research vice president for search and digital marketplace technologies at IDC, entitled "Searching for Search: Can It Be Delightful?."The white paper discusses the criteria businesses should consider when distinguishing between good and great enterprise search technology.It also includes profiles of several businesses, and summarizes the easy installations and rapid business benefits they experienced after deploying Coveo Enterprise Search.

    "For the last two years, the enterprise search market has consisted loosely of three types of offerings: platforms, which compete against each other and against large software vendors; packaged information access applications that have search at their heart, but are also aimed at specific situations; and single technologies that are suited for OEM in other products," said Feldman.
    ...
    While IDC refrains from hype, it's hard to ignore repeated adjectives like ‘amazing' or ‘surprising,' but that is exactly what we heard from the companies using Coveo's search technology," added Feldman.
    ...
    A complimentary copy of "Searching for Search: Can it be Delightful?," the new white paper by IDC Research Vice President Sue Feldman, can be downloaded from Coveo's home page here: http://www.coveo.com/Feldman

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    www.aperfectweb.com/Army_Debuts_SGT_STAR.ashx - [Cached Version]
    Published on: 1/3/2007    Last Visited: 8/9/2009  

    "This breakthrough goes far beyond the typical internet search engine," says leading technology analyst Sue Feldman, IDC’s VP for Content Technologies Research. "People speak in words, not numbers. They need to carry on a dialog in order to find things out. ActiveAgent enables this kind of interaction" Feldman also says this first- of-its-kind technology, which asks intelligent clarifying questions, is extremely cost effective.

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    cdn.idc.com/analysts/viewteamprofile.jsp?containerId=TE - [Cached Version]
    Published on: 11/25/2007    Last Visited: 11/25/2007  

    Dan Vesset, Henry D. Morris, Kathleen Wilhide, Brian McDonough, Susan Feldman, Maureen Fleming, Alys Woodward, Bo Lykkegaard, Joel N. Martin, Ruediger Spies

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    www.pr.com/press-release/188908 - [Cached Version]
    Published on: 10/29/2009    Last Visited: 10/30/2009  

    "The problem for information workers today is making sense of the information that they are drowning in," said Sue Feldman, IDC's VP for Search and Discovery Technologies.

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    biz.yahoo.com/bw/080528/20080528005033.html?.v=1 - [Cached Version]
    Published on: 5/28/2008    Last Visited: 5/28/2008  

    According to a recent IDC report by Sue Feldman, research vice president, video downloads have become increasingly popular, but accurate Web video search has been difficult to come by. blinkx is an important player in Web video search because unlike traditional Web search engines, blinkx can analyze video content using a variety of clues including visual, text and sound to increase accuracy.

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