Elizabeth Eugenio This is Me

Education

 View all 6 references Web References

1. 1. Call Center Solutions®, Telemanagement Software by Chadbourn Marcath, Inc.

   www.chadbourn.com/mngmnt.html - [Cached]

   Published on: 9/8/2007   Last Visited: 9/8/2007

   Elizabeth Eugenio
   
   V.P. Business Development
   
   Beth was previously with Ameritech Information Systems, where she managed the delivery of all system integration proposals. She initially joined Ameritech Communication Systems to manage the installation of a network of switches for General Motors Corporation. Prior to that she held management positions with Hewlett Packard and GTE. She holds a B.A. degree in Industrial Design from the University of Michigan and an M.B.A from Michigan State University

2. 2. 5.Aug.98 - Chadbourn Marcath Custom Call Center Solutions(R) Applications Suite Completes Siemens Readysm Verification Program

   www.icn.siemens.com/icn/news/1 - [Cached]

   Published on: 7/25/2001   Last Visited: 7/25/2001

   This announcement was made today by Elizabeth Eugenio, Vice President of Marketing at Chadbourn Marcath, Inc.
   
   Call Center Solutions® applications suite includes CC Advisor, CC Analyzer, CC Announcer, and CC Broadcaster, a family of products designed to improve the operation of the call center. Supervisors are more effective with the CC Advisor, where color-coded real-time displays of agent and queue performance indicate calling conditions and how well the call center is responding to those conditions. With the addition of the CC Analyzer, key statistics from the last completed interval offer recent performance results, and reports of agent and queue performance 'so far today' can be displayed or printed. The CC Analyzer generates focused, management-oriented productivity reports and graphs which provide staffing advice, calling trends, and a means to establish and track agent performance to goal.
   
   CC Announcer is a flexible product that manages the expectations of callers holding in queue by informing them of the current wait time.
   ...
   Beth Eugenio, Chadbourn Marcath, tel. (312) 915-0300

3. 3. 5.Aug.98 - Chadbourn Marcath Custom Call Center Solutions(R) Applications Suite Completes Siemens Readysm Verification Program

   www.ssc.siemens.com/icn/news/1 - [Cached]

   Published on: 8/5/1998   Last Visited: 8/13/2000

   This announcement was made today by Elizabeth Eugenio, Vice President of Marketing at Chadbourn Marcath, Inc.
   
   Call Center Solutions ® applications suite includes CC Advisor, CC Analyzer, CC Announcer, and CC Broadcaster, a family of products designed to improve the operation of the call center. Supervisors are more effective with the CC Advisor, where color-coded real-time displays of agent and queue performance indicate calling conditions and how well the call center is responding to those conditions. With the addition of the CC Analyzer, key statistics from the last completed interval offer recent performance results, and reports of agent and queue performance so far today' can be displayed or printed. The CC Analyzer generates focused, management-oriented productivity reports and graphs which provide staffing advice, calling trends, and a means to establish and track agent performance to goal.
   
   CC Announcer is a flexible product that manages the expectations of callers holding in queue by informing them of the current wait time.
   ...
   Beth Eugenio, Chadbourn Marcath, tel. (312) 915-0300
   
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