Elan Eisen This is Me

 Web References

1. 1. Welcome to the Chilliwack Times - On Line - Top Stories

   www.chilliwacktimes.com/issues - [Cached]

   Published on: 10/27/2006   Last Visited: 10/27/2006

   Elan Eisen, co-founder of RSRS, said that no one would ever be quoted anything close to $250 and that is misinformation.
   
   Eisen said the actual rate is $27.90 for a basic fee the $1.25 per page for the first 10 pages after which there is a "declining fee" per page.
   ...
   Eisen told the Times that there had been a lot of misinformation presented about their company in a Vancouver Province article from Oct. 10, and he suggested it was "careless" of anyone to suggest their fee structure amounts to a game of chicken with customers.
   
   "If a patient can indicate inability to pay due to financial hardship immediate consideration is given," Eisen said.
   ...
   Eisen said she would not comment on Bell's case, but added: "I would suggest that Ella Bell is in a category by herself."

2. 2. BCNG Portals Page

   www.pqbnews.com/portals-code/l - [Cached]

   Published on: 3/10/2006   Last Visited: 3/17/2006

   According to Elan Eisen, a director and founder of Record Storage and Retrieval Services Inc., the storage facility took on Higgs' files.
   ...
   The fee for medical records is standard for Record Storage and Retrieval Services Inc., and according to Eisen, the cost of copying and sending the files varies. He says employees have to find it, retrieve it, get a signed letter of release from a patient, asses the file for how much work has to be done on it and stand by a photo copier and photo copy it page by page. Then, the company sends a certified photocopied file to the patient or wherever the patient wants it sent. "That is how that transaction takes place," Eisen says. "We have never withheld a medical record." He says the cost of copying and sending a file to a patient varies, based on whether they are a senior, unemployed, on social assistance or a family. "Larger files are going to have a larger fee," he says, adding small files can cost $30, and in extreme cases $100 or more.
   ...
   "We recognize it comes as a surprise for a lot of patients," Eisen says. However, Eisen says paper records are legally the property of the doctor. They are not supposed to leave the doctor unless another doctor assumes the practice by purchasing it, or having it gifted to them, Eisen says. He says even if a patient leaves a doctor, the original files stay with the doctor, and partial or full copies are passed onto the new doctor. "The physical original copy must remain with the doctor," Eisen says. "The doctor must retain the original records." Although the records themselves are the legal property of the doctor, "the information in them is the legal entitlement of the patient," Eisen says. He says for a patient to get the information for themselves, legal or insurance reasons, or for another doctor, they must sign a release to the physician or the physician's agent. "We act as a legal custodian," says Eisen about the storage service. He says there have been a lot of calls from Higgs' former patients. Eisen also says the public can become more proactive in their health care. He says patients can get and keep a copy of their medical files. Doctors can also summarize the files for a fee. Clients left without a family doctor and have to go to walk in clinics should have a copy so they don't have to pay for or have trouble accessing their files, he says. "We encourage this so they don't have to go through this again," Eisen says.

3. 3. Canadian Health Reference Guide

   www.chrgonline.com/news_detail - [Cached]

   Published on: 4/27/2004   Last Visited: 4/17/2005

   Founded in 1997 by Dr. Eric Silver and R. Elan Eisen, RSRS operates as a safe repository for general patient health records.
   ...
   "RSRS is very excited to add the Ontario Psychological Association to its growing list of health care partners," says Eisen, Vice President, RSRS.
   ...
   R. Elan Eisen RSRS - Record Storage & Retrieval Services Inc. 1-888-563-3732 eeisen@rsrs.com