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Published on: 2/25/2006
Last Visited: 6/18/2009
When CG&S relocated its Manhattan office, the firm's IT Director, Sid Edelstein, sought a replacement for his existing Nortel phone system.
The organization began telecommunications planning late in their move process and was under a tight deadline to find a phone system.
Despite rapidly approaching move-in dates, Edelstein held unwaveringly to three criteria while evaluating service providers: reliability, vendor responsiveness, and return on investment.
The Solution
Edelstein discovered M5 Networks while working with a CG&S client implementing M5's Outsourced IP Phone System.
Impressed with the straightforward installation process and high-end phone system they received, Edelstein examined outsourcing his own organization's telecommunications to M5.
Edelstein eventually chose M5 over a premises-based solution because of the company's proven customer service track record, phone system reliability and built-in redundancy, and low total cost of ownership.