Mr. Bruce T. Dyke

OTHER APPOINTMENTS Conversent Communications, an integrated communications provider based in Marlborough, has made the following appointments: Chris Morley, vice president of service delivery; Andre Caron, vice president of engineering; and Bruce Dyke, vice president of data services. . . .

Conversent Communications, an integrated communications provider based in Marlborough, has made the following appointments: Chris Morley, vice president of service delivery; Andre Caron, vice president of engineering; and Bruce Dyke, vice president of data services.

Bruce DykeVice President Engineering Mr. Dyke has 17 years of experience in information technology with a strong emphasis on technical service delivery and associated support systems.Prior to joining Conversent in 2001, Mr. Dyke served as Vice President of Technical Support Services for Vitts Networks.Mr. Dyke also served in various capacities for Granite State Management & Resources, and Cabletron Systems.Mr. Dyke holds an Associate of Science Degree in CIS from New Hampshire Technical Institute as well as a BS in Management from Franklin Pierce College.

Explains Bruce Dyke, Director of Information Services, This is the first step in providing schools real-time access to NHHEAF data.We recognize the value this has to our user community and we fully intend to offer additional on-line functions to schools and students to enhance the delivery of financial aid services in the future..

Explains Bruce Dyke, Director of Information Services, "This is the first step in providing schools real-time access to NHHEAF data.We recognize the value this has to our user community and we fully intend to offer additional on-line functions to schools and students to enhance the delivery of financial aid services in the future."

NHHEAF Website LinkNHHEAF recently became a sponsor of the Mapping-Your-Future website.A public service project sponsored by a group of guaranty agencies that participate in the Federal Family Education Loan Program, Mapping-Your-Future offers information on career planning, college selection, and financial aid.Students can also view a sample FAFSA and instructions on-line, and perform calculations of expected family contributions.

Bruce Dyke 1400 Sitka Ave., (r) 338-4347PRESIDENT :Courtenay, BC V9N 8N8

Bruce T. Dyke - Vice President of Support & Data Services: Mr. Dyke is responsible for ensuring that service connections for Vitts' customers are seamlessly installed and for providing 24x7 support.Prior to joining Vitts, Mr. Dyke was director of information services at Granite State Management and Resources, and spent 5 years with Cabletron Systems as manager for second-level software support and for their global call center.

MANCHESTER, NH - April 10, 2000 - Vitts Networks, a premier provider of high-speed digital communications and enterprise networking services, announced today that Bruce T. Dyke has been promoted to vice president of support and data services.Dyke, who has been with Vitts since 1999, was formerly director of technical support.The organization Dyke oversees is responsible for Vitts' around-the-clock monitoring and customer service.In his expanded role, Dyke is responsible for ensuring that service connections for Vitts customers are created seamlessly and that professional support is provided 24x7.

"Bruce fills a key role in our overall program of establishing and maintaining high levels of customer satisfaction," said Chris Oliver, Vitts chairman and CEO.
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"As vice president of support and data services, Bruce manages the continuous technical support and network monitoring that have helped Vitts secure a position of leadership in providing high-speed Internet access network services to organizations of all sizes.Bruce has proven his ability to assemble a strong team of knowledgeable, customer-focused professionals, along with state-of-the-art tools and resources to deliver the highest quality technical support to our customers."Dyke has over 14 years of experience in the information technology arena, with a strong emphasis on technical service and support.He has held information systems and support management positions for a number of companies, and has excelled in overseeing the building or restructuring of support organizations and processes to achieve higher levels of efficiency, accountability and customer satisfaction.Dyke's experience includes a blend of internal information systems responsibilities as well as external customer support functions, which include retail, insurance, financial, computer networking, and Internet services.

Before joining Vitts, Dyke held responsibilities with other organizations including director of information services and manager for second-level software support and a global call center.Dyke has a bachelor of science degree in management from Franklin Pierce College and an associate's of science degree in computer information systems from New Hampshire Technical Institute.

"What attracted me to Vitts was its vision of making broadband as accessible, reliable and affordable to businesses as the utilities we take for granted every day," said Dyke."This vision has driven Vitts to be a leader, and superior technical support is crucial to Vitts' realizing that vision."

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