Atronic Alarms Fall 2003 Newsletter 913.362.0000 -
[Cached Version]
Published on: 4/1/2004
Last Visited: 12/14/2007
The client has an idea of how it will perform and operate, but until Shaunn or Jay can get onsite to ask and answer client questions, most people don't remember how many different features and benefits the systems provide.It is like buying a new car and turning it on only to listen to the music, Shaunn and Jay provide them with all of the information, from basic arm and disarm, to bypassing certain zones and communicating with the system over the telephone."
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Jay Dupuy, a Quality Assurance Specialist, says that he feels like he accomplishes something every day when he leaves a home and the client is happy.
"I think the best part of my job is seeing the satisfaction the client gets at having a security or home automation system function properly, and that they know how to work it to its fullest potential," Jay says.
All Atronic Alarms clients have met or spoken with Jay and Shaunn in one way or another.At the time of the Demo, Shaunn or Jay greet the client by handing them a card and introducing themselves.
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Each and every day, Shaunn and Jay pull the Central Station activity report showing the Atronic Alarms client signals sent to Central Station the day/night before.Close attention is paid to multiple or abnormal reports as well as phone backup reports.These people are contacted to make sure the system is working correctly and to see if they have any questions.Shaunn and Jay always offer to make as many visits to the premises until everyone is comfortable with the operation.