www.record-eagle.com/business/local_story_272093823.htm -
[Cached Version]
Published on: 9/29/2008
Last Visited: 9/29/2008
If a small business has to resort to layoffs or other cutbacks, it's best to do them at one time, if that's possible, said Dean Debnam, president of Workplace Options, a work-life consultancy based in Raleigh, N.C.
"Don't dribble it out," he said."Figure it out and do it all at once, and announce what the plan is -- rather than torture everyone else who's staying with when the next shoe is going to drop."
An owner can also help reduce stress in the office by giving out some positive feedback and saying "thank you" more often for workers' efforts.Employees are more likely to pitch in if they feel appreciated and validated.
While anxiety over job security certainly is an issue, Debnam said there actually is more stress in the workplace because of employees' financial and personal problems.
"People are getting calls from credit card companies -- they're overextended, they're worried about eviction," he said.
That can lead to depression and difficulties at home, and some employees may turn to alcohol or drugs to help cope with the strain.All of these problems can affect how they act and perform at work and can also have an impact on co-workers and the work flow.
Debnam said the solution in such cases is to talk to the employee about what's going on and let him or her know that there are services available to provide help.If the company has contracted with an employee assistance provider, the staffer can be referred for financial counseling and aid as well as mental health and addiction services.If the business has no EAP, then the owner should find out what community resources are available.
Debnam suggests owners take an understanding but firm approach when an employee's stress is affecting the workplace.
"Let the employee know that you care, that you're available," he said, but if there are angry outbursts or other forms of acting out, "you can say, 'that reaction was over the top; maybe you should take the afternoon off.'"