Kathy Dean This is Me

 Web References

1. 1. CRMXchange: Gateway to the Contact Center, CRM and Customer Care Community

   www.crmxchange.com/news/viewms - [Cached]

   Published on: 12/5/2001   Last Visited: 9/2/2002

   Banks and Dean will implement a scientific, measurable and predictive method of selecting, developing, and retaining best-fit individuals for call centers.
   ...
   "We've imposed a discipline on the recruitment process that brings about the best use of human capital," says Kathy Dean, a partner in the company. "It reflects the strengths of the call center itself - a structured environment with high quality standards that makes the best use of the talents of those who work in it. We do the research, identify the right people, and ensure they're placed exactly where they'll do their best."
   
   Banks & Dean's solution for targeting and screening a high number of potential recruits includes state of the art psychometric profiling.
   ...
   By identifying and selecting the right people - and helping the organization support them to be all they can be - Banks and Dean delivers significant competitive advantage for its clients.